Connect LiveAgent to CII & UBL by InvoiceXML

Both apps 24LiveAgent 10CII & UBL by InvoiceXML 14

• Trigger
  New conversation

  Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.

• Trigger
  New Customer

  Triggers when a new customer (contact) is added in LiveAgent.

• Trigger
  New Customer (Experimental)

  Triggers when a new customer (contact) is added in LiveAgent.

• Action
  Add customer group

  Creates a new customer group in LiveAgent with a name and optional text and background colors.

• Action
  Add tag

  Creates a new tag in LiveAgent that can be assigned to conversations.

• Action
  Get conversation

  Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.

• Action
  List conversation messages

  Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.

• Action
  List conversations

  Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.

• Action
  List customer groups

  Returns every customer group defined in the LiveAgent account, with each group's id and name.

• Action
  List tags

  Returns every tag defined in the LiveAgent account, with each tag's id and name.

• Action
  Convert CII to UBL

  Translates a UN/CEFACT CII invoice XML into a standards-compliant UBL 2.1 XML document, enabling interoperability between systems that use different e-invoice formats.

• Action
  Convert UBL to CII

  Transforms a UBL 2.1 invoice XML into a UN/CEFACT CII XML document, bridging compatibility between PEPPOL-based systems and CII-native accounting platforms.

• Action
  Create CII Invoice

  Produces a UN/CEFACT Cross-Industry Invoice (CII) XML document from structured billing data, ready for submission through any EN16931-compliant e-invoicing channel.

• Action
  Create UBL Invoice

  Generates a standards-compliant UBL 2.1 XML invoice from structured billing data including seller, buyer, line items, and payment details.

• Action
  Extract Invoice Attachments

  Download an e-invoice's embedded attachments as a ZIP.

• Action
  Extract Invoice JSON

  Parses a PDF invoice into machine-readable JSON, reading embedded CII or UBL XML when available and applying AI-based extraction as a fallback for unstructured PDFs.

• Action
  Extract Invoice XML

  Pull the CII or UBL XML out of an e-invoice PDF.

• Action
  Parse Invoice JSON

  AI-parse any PDF invoice — messy, scanned, or handwritten — into structured JSON.

• Action
  Render CII to PDF

  Produce a human-readable PDF from a CII e-invoice.

• Action
  Render UBL to PDF

  Produce a human-readable PDF from a UBL e-invoice.

• Action
  Transform PDF to CII

  Reads an existing PDF invoice and produces a UN/CEFACT CII XML document using AI-powered data extraction. Ideal for digitising paper-based or scanned invoices into a structured CII format. Note: AI can make mistakes; review output before sending.

• Action
  Transform PDF to UBL

  Reads an existing PDF invoice and produces a UBL 2.1 XML document using AI-powered data extraction. Useful for onboarding legacy invoices into structured e-invoicing workflows. Note: AI can make mistakes; review output before sending.

• Action
  Validate CII Invoice

  Verifies a UN/CEFACT CII invoice XML against EN16931 semantic rules and XSD schema, returning a detailed compliance report including any rule failures or data inconsistencies.

• Action
  Validate UBL Invoice

  Checks a UBL 2.1 invoice XML against EN16931 business rules and schema constraints, returning a structured validation report with any rule violations or structural errors.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.