Connect Lime Cellular and TOPdesk

Both apps 30Lime Cellular 15TOPdesk 15

• Trigger
  New Contact Created

  Triggers when a new mobile number opts in to an opt-in list.

• Action
  Add an Appointment

  Adds an appointment that texts the participant a reminder (or confirmation request) before it starts.

• Action
  Add Contact to an Opt-In List

  Adds (opts in) a mobile number to an opt-in list by its keyword, with optional name, email and zip code.

• Action
  Create Lead List

  Creates a lead list with a keyword and auto-reply message, and returns the new list.

• Action
  Delete Lead List

  Deletes a lead list.

• Action
  Get Contact Opt-in Status

  Returns the opt-in lists a mobile number is opted in to, or opted out of.

• Action
  Get Lead List

  Returns one lead list by its id, with its keyword, reply message and notification settings.

• Action
  List Lead Lists

  Returns all lead lists in the Lime Cellular account, with each list's id, name, keyword and reply message.

• Action
  List Opted-In Numbers

  Returns the mobile numbers opted in to an opt-in list, with each contact's opt-in date, name and email.

• Action
  List Opt-in Lists

  Returns all opt-in lists in the account, with each list's id, name and keywords.

• Action
  Remove Contact From an Opt-In List

  Removes (opts out) a mobile number from an opt-in list.

• Action
  Send Message to Opt-in List

  Sends (or schedules) a text message to every number in an opt-in list.

• Action
  Send MMS

  Sends an image MMS, with optional text, to one opted-in mobile number or a whole opt-in list.

• Action
  Send SMS Coupon

  Sends a mobile coupon by text message to a phone number.

• Action
  Send SMS Message(s)

  Sends an SMS text message to a mobile phone number.

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Add change

  Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find changes

  Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Get change

  Returns the full details of a change, looked up by its id or its change number.

• Action
  Update change

  Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.