Connect LightSpeed VT and Trengo

Both apps 37LightSpeed VT 19Trengo 18

• Trigger
  Access Info

  Triggers when a user signs in to LightSpeed VT.

• Trigger
  Location Created

  Triggers when a new location is added in LightSpeed VT.

• Trigger
  Location Updated

  Triggers when a location's name, status or vendor ID changes in LightSpeed VT.

• Trigger
  User Created

  Triggers when a new user is created in LightSpeed VT.

• Trigger
  User Updated

  Triggers when a user's details change in LightSpeed VT.

• Action
  Deduct Leaderboard Points

  Deducts points from a user's leaderboard tally.

• Action
  Find Email

  Finds the user who has a given email address.

• Action
  Find User

  Checks whether a username is still free to use before you create a user with it.

• Action
  Get Course

  Returns a course by course ID.

• Action
  Get Leaderboard Total Points

  Returns a user's leaderboard points total.

• Action
  Get Location

  Returns a location by location ID.

• Action
  Get User

  Returns a user by user ID.

• Action
  Get User Login URL

  Returns a single sign-on URL that signs a user straight into their LightSpeed VT training.

• Action
  List Courses

  Returns the courses available in your system.

• Action
  List Job Positions

  Returns the job positions in your system.

• Action
  List Locations

  Returns the locations in your LightSpeed VT system.

• Action
  List Teams

  Returns the teams, optionally in one location.

• Action
  List User Completed Courses

  Returns the courses a user has completed.

• Action
  Set User LeaderBoard Points by User ID

  Adds points to a user's leaderboard tally.

• Trigger
  New Internal Note

  Fires when an internal note is added to a Trengo ticket.

• Trigger
  New Outbound Message

  Triggers when an outbound message is created.

• Trigger
  Ticket Label Added

  Triggers when a label is added to a conversation.

• Action
  Add internal note to ticket

  Adds an internal note (visible only to agents) to a Trengo ticket.

• Action
  Add ticket

  Create a new support ticket.

• Action
  Add ticket label

  Attaches an existing label to a Trengo ticket.

• Action
  Create a Contact

  Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate.

• Action
  Create webhook

  Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation.

• Action
  Delete contact

  Delete a contact by id.

• Action
  Delete ticket

  Delete a ticket by id.

• Action
  Find a Contact

  Returns the Trengo contacts that match the search term.

• Action
  Get contact

  Retrieve a single Trengo contact by its id.

• Action
  Get webhook

  Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found.

• Action
  List contacts

  List all contacts.

• Action
  List labels

  Lists the ticket labels defined in the Trengo account (first page).

• Action
  List tickets

  Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time.

• Action
  Send a Message

  Sends a reply message on an existing Trengo ticket, over the ticket's own channel.

• Action
  Update contact

  Update an existing contact by id.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.