Integration
Connect KrispCall and TOPdesk
When New Contact fires in KrispCall, your agent runs Add change in TOPdesk, or New First Line Incident in TOPdesk to Update Contact in KrispCall. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want KrispCall and TOPdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What KrispCall and TOPdesk can do together
From KrispCall to TOPdesk
When New Contact in KrispCall
then Add change in TOPdesk
From TOPdesk to KrispCall
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with KrispCall and TOPdesk
Triggers and actions 9 triggers · 29 actions
- Call Event
Triggers when a call happens between a contact's number and one of your KrispCall numbers.
- New Contact
Triggers when a contact is added to your KrispCall workspace.
- New SMS_MMS
Triggers when a text or picture message arrives on one of your KrispCall numbers.
- New SMS/MMS Sent
Triggers when a text or picture message is sent from one of your KrispCall numbers.
- Delete Contacts
Deletes one contact from your KrispCall workspace.
- Get Blocked Contact
Returns one blocked KrispCall contact.
- Get Call
Returns one KrispCall call by its ID.
- Get Contact
Returns one KrispCall contact by its ID.
- Get Contact Do Not Disturb
Returns one contact's Do Not Disturb setting.
- Get Member
Returns one KrispCall workspace member.
- Get Number
Returns one of your KrispCall phone numbers.
- Get SMS
Returns one KrispCall text message by its ID.
- Get Workspace
Returns your KrispCall workspace's details.
- List Blocked Contacts
Returns the contacts blocked in your KrispCall workspace.
- List Calls
Returns calls between a contact's number and one of your KrispCall numbers.
- List Contacts
Returns the contacts in your KrispCall workspace, one page at a time.
- List Do Not Disturb Contacts
Returns contacts that have Do Not Disturb turned on.
- List Members
Returns the members of your KrispCall workspace.
- List Numbers
Returns the phone numbers in your KrispCall workspace.
- List SMS
Returns text messages between a contact's number and one of your KrispCall numbers.
- Send MMS
Sends a picture or file message from one of your KrispCall numbers.
- Send SMS
Sends a text message from one of your KrispCall numbers.
- Update Contact
Updates an existing KrispCall contact; only the fields you supply change.
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
KrispCall and TOPdesk, answered
What can start an automation from KrispCall?
Any of KrispCall's 4 triggers in the catalog, including New Contact, New SMS_MMS, New SMS/MMS Sent and Call Event. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in KrispCall?
Any of TOPdesk's 10 actions, including Create an Incident, Update change, Update Incident and Add change. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to KrispCall?
Yes. When something happens in TOPdesk, your agent can act in KrispCall too. This page covers both directions: TOPdesk's triggers and KrispCall's actions are listed here as well.
Do I have to build a connector for KrispCall or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use KrispCall and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.