Connect Jitbit Helpdesk and Zoho Mail

Both apps 36Jitbit Helpdesk 20Zoho Mail 16

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Email

  Triggered when a new email arrives in a Zoho Mail account.

• Trigger
  New Email Matching Search

  Fires for each new email in a Zoho Mail account that matches a saved search.

• Trigger
  New Tagged Email

  Fires once for each email in the account that carries the chosen tag, newest first.

• Action
  Create Draft

  Composes an email and saves it as a draft in a Zoho Mail account.

• Action
  Create Folder

  Creates a new folder in a Zoho Mail account, optionally nested under a parent folder.

• Action
  Create New Task

  Creates a personal task, or a group task when a group is chosen, in Zoho Mail Tasks.

• Action
  Create Tag

  Creates a new label (tag) in a Zoho Mail account.

• Action
  Delete email

  Delete a message.

• Action
  Find emails by search

  Returns up to 10 emails that match the specified Zoho Mail search criteria.

• Action
  Get email

  Get a message's content by id.

• Action
  List emails

  Lists emails in a Zoho Mail account, optionally limited to one folder and filtered by read status, flag, label, thread or email type.

• Action
  List folders

  Lists all folders in a Zoho Mail account.

• Action
  List tags

  List labels/tags.

• Action
  Reply to email

  Sends a reply to a received email from a Zoho Mail account, optionally scheduled for later delivery.

• Action
  Send Email

  Sends an email from a Zoho Mail account.

• Action
  Update email

  Updates one or more emails in a Zoho Mail account: mark read/unread, move to a folder, set a flag, apply or remove labels, archive/unarchive, or mark as spam/not spam.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.