Connect Jitbit Helpdesk to ZapCap

Both apps 34Jitbit Helpdesk 20ZapCap 14

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add font

  Uploads a custom font file (TTF, OTF, WOFF or WOFF2) to ZapCap so it can be used in caption styling.

• Action
  Add video

  Uploads a video (or audio file) to ZapCap from a public URL and returns the new video's id, which is used to create captioning tasks.

• Action
  Approve transcript

  Approves a captioning task's transcript and starts rendering the video with the transcript currently stored on the task.

• Action
  Delete font

  Deletes a custom font you uploaded to ZapCap.

• Action
  Generate video clips

  Starts a ZapCap task that cuts short clips out of an uploaded long-form video. The task runs in the background; use Get clip task with the returned task id to check its status and fetch the clips.

• Action
  Get account balance

  Returns the remaining API credit balance (USD) on the connected ZapCap account.

• Action
  Get clip task

  Retrieves a ZapCap clip task (viral shorts generation) for a video, including its status and generated clips.

• Action
  Get font

  Retrieves the details of one uploaded custom font: its file name, font family and style.

• Action
  Get transcript

  Get the word-by-word transcript of a ZapCap captioning task.

• Action
  Get video task

  Fetches the status and result of a captioning task by ID. An error occurs if the task is not found.

• Action
  List templates

  Lists every captioning template available to the account, with its id, categories and preview links. Use a template id when creating a video processing task.

• Action
  List videos

  Lists the videos uploaded to your ZapCap account, with their metadata and associated task ids.

• Action
  Process Video

  Starts a captioning (processing) task on an uploaded ZapCap video using a template. The task runs asynchronously; use Get video task to check its status and fetch the rendered video.

• Action
  Update transcript

  Updates an existing video task's transcript by ID before rendering.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.