Connect Jitbit Helpdesk and WordPress

Both apps 43Jitbit Helpdesk 20WordPress 23

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Comment

  Triggers when a new comment is posted on your WordPress site.

• Trigger
  New Media

  Triggers when a new media item (image, video, audio or document) is uploaded to the WordPress media library.

• Trigger
  New page

  Triggers when a new page is created on the WordPress site.

• Trigger
  New Post

  Triggers when a new post is published on your WordPress site.

• Trigger
  New User

  Triggers when a new user registers on your WordPress site.

• Trigger
  Updated Post

  Triggers when a post is created or updated, newest changes first.

• Trigger
  Updated User

  Triggers when a WordPress user is added or their profile is changed (name, email, roles, bio and other details).

• Action
  Add category

  Creates a new post category on your WordPress site and returns the created category.

• Action
  Add comment

  Adds a new comment to a WordPress post or page.

• Action
  Add page

  Creates a new page on your WordPress site with the title, content, status and other details you provide.

• Action
  Add tag

  Creates a new tag on your WordPress site.

• Action
  Create Post

  Creates a new post on your WordPress site with the title, content, status, categories and tags you provide.

• Action
  Create User

  Creates a new user account on your WordPress site with the login name, email and password you provide.

• Action
  Delete post

  Deletes a post, moving it to the trash or removing it permanently.

• Action
  Delete user

  Permanently deletes a WordPress user and reassigns their posts and links to another user.

• Action
  Find comments by criteria

  Finds comments on the WordPress site matching search text, post, author, status, date range and other criteria.

• Action
  Find pages by criteria

  Returns the pages on your WordPress site that match the search text, slug, author, status, dates and other criteria you supply.

• Action
  Find Post

  Finds posts on your WordPress site matching a search text, slug, author, category, tag, status or date range.

• Action
  Find User

  Finds WordPress users matching a search text, slug, role or other criteria and returns the matching users.

• Action
  Update page

  Updates an existing page on your WordPress site. Only the fields you fill in are changed.

• Action
  Update Post

  Updates an existing WordPress post's title, content, status, categories, tags and other details. Only the fields you fill in are changed.

• Action
  Update User

  Updates an existing WordPress user's profile, such as their name, email, roles or password. Fields left blank are not changed.

• Action
  Upload Media

  Uploads a file from a URL to the WordPress media library and returns the new media item.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.