Connect Jitbit Helpdesk and Vision6

Both apps 37Jitbit Helpdesk 20Vision6 17

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  Contact Was Added

  Triggered when a contact is added to the chosen list.

• Trigger
  Contact Was Deactivated

  Triggered when a contact in the chosen list is deactivated.

• Trigger
  Contact Was Unsubscribed

  Triggered when a contact in the chosen list unsubscribes from email.

• Trigger
  Contact Was Updated

  Triggered when a contact in the chosen list is updated.

• Action
  Add a Contact

  Adds one or more contacts to a Vision6 list and returns how many were sent. Vision6 does not return the new contact IDs; use Find contacts by criteria to look them up.

• Action
  Add field

  Adds a new field to a Vision6 list and returns the new field's ID.

• Action
  Add list

  Creates a new contact list in a Vision6 folder.

• Action
  Deactivate a Contact

  Deactivates a contact in a Vision6 list so they no longer receive messages sent to that list.

• Action
  Delete a Contact

  Deletes a contact from a Vision6 list.

• Action
  Find contacts by criteria

  Returns the contacts in a list that match the search conditions you supply.

• Action
  Find messages by criteria

  Returns the email and SMS messages that match your search criteria, such as subject, name or folder.

• Action
  List lists

  Returns the contact lists in your Vision6 account, optionally filtered by search criteria and sorted.

• Action
  Reactivate a Contact

  Reactivates a previously deactivated contact in a Vision6 list so they receive messages again.

• Action
  Send transactional email

  Sends an email with the supplied subject and content to up to 100 recipients, adding or updating them as contacts on the chosen list.

• Action
  Subscribe a Contact

  Subscribes a single contact to a Vision6 list, triggering the list's subscribe campaigns and autoresponders, and returns the contact's ID.

• Action
  Unsubscribe a Contact

  Unsubscribes every contact with the given email address or mobile number from a list and adds them to the Unsubscriber List.

• Action
  Update a Contact

  Updates one or more existing contacts in a Vision6 list with new field values.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.