Connect Jitbit Helpdesk and VirtualPBX

Both apps 38Jitbit Helpdesk 20VirtualPBX 18

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Call Recording

  Triggers when a new call recording is stored on the account.

• Action
  Create Blocklist

  Creates a caller blocklist, optionally with an initial set of blocked numbers.

• Action
  Delete Blocklist

  Deletes a caller blocklist.

• Action
  Delete Call Recording

  Deletes a call recording's record (and its audio when stored with it).

• Action
  Get Active Call

  Returns details of one active call, such as its direction, destination and whether it was answered.

• Action
  Get Blocklist

  Returns one caller blocklist and the numbers on it.

• Action
  Get Call Recording

  Returns one call recording's details: caller, callee, direction and duration.

• Action
  Get Device

  Returns one device's configuration, including its name, type and whether it is enabled.

• Action
  Hang Up Call

  Hangs up an active call.

• Action
  List Blocklists

  Returns the caller blocklists on the account.

• Action
  List Call Recordings

  Returns call recordings stored on the account, newest first, with caller, callee and duration.

• Action
  List Device Active Calls

  Returns the calls currently active on one device.

• Action
  List Device Registrations

  Returns which devices on the account are currently registered; empty when none are.

• Action
  List Devices

  Returns every device (phones, softphones, fax machines) on the VirtualPBX account.

• Action
  List User Active Calls

  Returns the calls currently active for one user.

• Action
  Transfer Call

  Transfers an active call to an extension or phone number, blind or attended.

• Action
  Update Blocklist

  Updates a blocklist; the numbers given replace the list's current numbers.

• Action
  Update Device

  Updates a device's name or enabled state, and can ask the phone to reboot to pick up the change.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.