Connect Jitbit Helpdesk and VBOUT

Both apps 40Jitbit Helpdesk 20VBOUT 20

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Contact

  Triggers when a new contact is added to a VBOUT email list.

• Trigger
  New Contact Property Change

  Triggers when any property of a contact in a VBOUT email list changes, or a contact is added.

• Action
  Add contact

  Creates a contact in a VBOUT email list, with optional IP address and list custom field values.

• Action
  Add Contact to List

  Adds a contact to one of your VBOUT email lists.

• Action
  Add Custom Event to a Contact

  Records a custom activity on a VBOUT contact's timeline.

• Action
  Add Tag to Contact

  Adds a tag to a VBOUT contact, found by email address.

• Action
  Create Email List

  Creates a new email list in VBOUT.

• Action
  Create Email Marketing Campaign

  Creates an email campaign in VBOUT addressed to one of your lists.

• Action
  Create Social Media Message

  Posts a message to one of your connected social media channels through VBOUT.

• Action
  Get email campaign

  Returns an email campaign's details, including subject, sender and content, by its ID.

• Action
  Get email list

  Returns the settings of one VBOUT email list, including its name, sender details, confirmation messages and the list's custom fields.

• Action
  List contacts

  Returns the contacts in a VBOUT email list.

• Action
  List email campaigns

  Returns the email campaigns in your VBOUT account, optionally filtered by status (sent, scheduled, draft, automation) or date range.

• Action
  List email lists

  Returns all email lists in the VBOUT account, with each list's name, sender settings and creation date.

• Action
  Move contact

  Moves a VBOUT contact from one email list to another.

• Action
  Remove Tag From Contact

  Removes a tag from a VBOUT contact, found by email address.

• Action
  Unsubscribe Contact

  Unsubscribes a VBOUT contact by setting its status to inactive.

• Action
  Update Contact

  Updates an existing VBOUT contact's email, status or IP address.

• Action
  Update email campaign

  Updates an existing VBOUT email marketing campaign's name, subject, content, sender and recipients.

• Action
  Update email list

  Updates an existing VBOUT email list's name, sender details, notification settings and subscription messages.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.