Integration
Connect Jitbit Helpdesk and Twist
When New Ticket fires in Jitbit Helpdesk, your agent runs Post Message in Twist, or New Comment Posted in Thread in Twist to Add tag to ticket in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Jitbit Helpdesk and Twist to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Jitbit Helpdesk and Twist can do together
From Jitbit Helpdesk to Twist
When New Ticket in Jitbit Helpdesk
then Post Message in Twist
From Twist to Jitbit Helpdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Jitbit Helpdesk and Twist
Triggers and actions 4 triggers · 36 actions
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
- New Comment Posted in Thread
Triggers when a new comment is added in a thread.
- New Message Posted in Conversation
Triggers when a new message is added anywhere inside a conversation.
- New Thread Added to Channel
Triggers when a new thread is added to a channel.
- Add channel
Create a new channel in a workspace.
- Delete comment
Deletes a comment from a Twist thread.
- Delete thread
Remove a thread.
- Find Comment by Id
Gets a single Twist comment by its ID.
- Find Thread
Returns the threads in a channel whose title contains the specified text (case-insensitive), plus the first match.
- Find Thread by Id
Returns the Twist thread with the specified ID.
- Find User by Id
Finds a user by matching against their id.
- List channels
Return all channels in a workspace.
- List comments
Lists the comments in a Twist thread, newest first by default.
- List threads
Lists threads in a Twist channel, newest-updated first by default, with optional filters.
- List users
Lists all users in a Twist workspace.
- List workspaces
Gets all the workspaces (teams) the connected user belongs to.
- Post Comment
Post a comment to a thread you choose.
- Post Message
Posts a new message to an existing Twist conversation (direct message).
- Post Thread
Adds a new thread to a Twist channel.
- Update comment
Edit an existing comment's content.
- Update thread
Updates the title, content, attachments, action buttons or mentions of an existing Twist thread.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Jitbit Helpdesk and Twist, answered
What can start an automation from Jitbit Helpdesk?
Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Twist when something happens in Jitbit Helpdesk?
Any of Twist's 17 actions, including Post Comment, Post Message, Post Thread and Update comment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Twist to Jitbit Helpdesk?
Yes. When something happens in Twist, your agent can act in Jitbit Helpdesk too. This page covers both directions: Twist's triggers and Jitbit Helpdesk's actions are listed here as well.
Do I have to build a connector for Jitbit Helpdesk or Twist?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Jitbit Helpdesk and Twist without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.