Connect Jitbit Helpdesk to TutorBird

Both apps 40Jitbit Helpdesk 20TutorBird 20

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add event

  Creates a calendar event (lesson) in TutorBird for a teacher and optional students, optionally repeating.

• Action
  Add parent

  Creates a parent contact in TutorBird, optionally attached to an existing family, and returns the new parent's ID.

• Action
  Add Payment

  Records a payment on a family's account in TutorBird.

• Action
  Add Student

  Creates a new student in TutorBird, optionally adding them to an existing family, and returns the new student's id.

• Action
  Add transaction

  Adds a payment, charge, discount or refund to a family's account in TutorBird.

• Action
  Delete event

  Deletes a calendar event in TutorBird, optionally including its future or all recurrences, and can notify the people attending.

• Action
  Delete student

  Deletes a student from TutorBird.

• Action
  Find All Parents

  Returns the parents that match a name search, email address, parent IDs or family IDs.

• Action
  Find Attendance Records

  Finds attendance records matching criteria such as date range, students, teachers, events or attendance status.

• Action
  Find Event

  Finds calendar events in TutorBird matching dates, times, teachers, students, categories, locations or attendance statuses.

• Action
  Find Parent

  Finds parents matching a name, email address, parent IDs or family IDs.

• Action
  Find Student

  Finds students in TutorBird matching a name, email, free-text search, status, teacher, family or tag.

• Action
  Find teachers

  Finds teachers in TutorBird matching a name or text search, ids, tags, and active/teacher/administrator status.

• Action
  Get family

  Returns a single family, including its name, balance, auto-invoice status and optionally its parents and students.

• Action
  Get student

  Returns the details of a single student by ID, including contact information, status and family.

• Action
  Get Transaction

  Returns a single TutorBird transaction (charge, payment, discount or refund) with its amounts, taxes, family and student details.

• Action
  Update attendance

  Updates a student's attendance record in TutorBird: status, teacher/parent/student notes, and price override.

• Action
  Update event

  Updates an existing calendar event (lesson) in TutorBird — its time, teacher, students, location, category, pricing and repeat settings.

• Action
  Update parent

  Updates an existing parent's name, contact details, phone numbers and reminder preferences in TutorBird.

• Action
  Update Student

  Updates an existing student's details in TutorBird, such as name, contact information, status and tags.

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