Connect Jitbit Helpdesk and timelink

Both apps 47Jitbit Helpdesk 20timelink 27

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  Deleted Time Entry

  Triggers when a time entry is deleted.

• Trigger
  New Time Entry

  Triggers when a new time entry is created.

• Trigger
  Updated Time Entry

  Triggers when a time entry is updated.

• Action
  Create Client

  Creates a new client in timelink.

• Action
  Create Project

  Creates a new project in timelink, optionally assigned to a client.

• Action
  Create Service

  Creates a new service (a type of work you track time against) in timelink.

• Action
  Create Time Entry

  Creates a time entry for a user in timelink, optionally linked to a client, project and service.

• Action
  Delete client

  Deletes a client in timelink.

• Action
  Delete project

  Deletes a project in timelink.

• Action
  Delete service

  Deletes a service in timelink.

• Action
  Delete time entry

  Deletes a time entry from timelink.

• Action
  Find Client

  Finds clients whose details match the search text, optionally filtered by active status or ids.

• Action
  Find Project

  Searches projects by name or other text and returns the matching projects, optionally narrowed to one client or to active/inactive projects.

• Action
  Find Service

  Searches your timelink services by text, for example part of the service name, and returns the matching services.

• Action
  Find Time Entry

  Searches time entries by text and optional filters such as date range, client, project, service, user and billing status, returning the matching entries.

• Action
  Get client

  Returns a single client by its ID.

• Action
  Get project

  Returns a single timelink project by its ID, including its client, color, acronym and active/billable flags.

• Action
  Get service

  Returns a single service (activity type) by its ID, including name, color, acronym and billable/active status.

• Action
  Get time entry

  Returns a single time entry by its ID, including its client, project, service, description, billing flags and start/end times.

• Action
  Get user

  Returns a single timelink user by ID, including name, email, active status, timezone and language.

• Action
  List clients

  Returns the clients in your timelink account, optionally filtered by search text or active status.

• Action
  List services

  Returns the services (billable activities) in your timelink account, optionally filtered by text, active status or specific ids.

• Action
  List users

  Returns the users in your timelink company, optionally filtered by search text, active status or specific user ids.

• Action
  Update Client

  Updates an existing client in timelink. Only the fields you fill in are changed.

• Action
  Update Project

  Updates an existing project's name, client, color, billing and other details. Only the fields you fill in are changed.

• Action
  Update Service

  Updates an existing service in timelink, such as its name, color, billable or active status.

• Action
  Update Time Entry

  Updates an existing time entry in timelink, changing only the details you fill in, such as its times, description, client, project or service.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.