Connect Jitbit Helpdesk to ThriveCart

Both apps 32Jitbit Helpdesk 20ThriveCart 12

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Cancel subscription

  Cancels a customer's ThriveCart subscription so no further recurring payments are taken.

• Action
  Find affiliates

  Returns the affiliates in your ThriveCart account that match a name, email address or affiliate ID, optionally limited to those approved for one product.

• Action
  Find transactions

  Searches your ThriveCart transactions (charges, rebills, refunds and cancellations) by customer email, order ID, invoice ID or other text, optionally limited to one transaction type.

• Action
  Get customer

  Returns a customer's details along with their full history of purchases, subscriptions and lifetime value, looked up by email address.

• Action
  Get product

  Returns the details of a ThriveCart product, including its name, status, type, currency and checkout URL.

• Action
  List bumps

  Returns every bump offer in your ThriveCart account, with the product each bump belongs to, its status, price and currency.

• Action
  List downsells

  Returns every downsell offer in your ThriveCart account, with each downsell's id, name, internal label and type.

• Action
  List products

  Returns every product in your ThriveCart account, with its name, internal label, checkout URL, status and type.

• Action
  List upsells

  Returns every upsell offer in your ThriveCart account, with each upsell's id, name, internal label and type.

• Action
  Pause subscription

  Pauses a customer's ThriveCart subscription, either indefinitely or until a chosen date when it resumes automatically.

• Action
  Refund transaction

  Refunds a purchased item on a ThriveCart order, identified by the order ID and the item's purchase reference.

• Action
  Resume subscription

  Resumes a paused ThriveCart subscription so it starts billing again.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.