Connect Jitbit Helpdesk and Text Request

Both apps 45Jitbit Helpdesk 20Text Request 25

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Contact

  Triggers when a new contact is added to a dashboard.

• Trigger
  New Message

  Triggers when a text message is sent or received on a dashboard.

• Action
  Add custom field

  Creates a new custom field on a Text Request dashboard, which can then be set on contacts.

• Action
  Add group message

  Sends a group text message to selected groups and/or phone numbers from a dashboard, immediately, at a scheduled time, or on a recurring schedule.

• Action
  Add keyword

  Creates a new keyword on a Text Request dashboard, with an optional automatic reply sent when a contact texts it.

• Action
  Add payment

  Sends a payment request text to a contact for the given amount and returns the new payment.

• Action
  Add user

  Creates a new user in your Text Request account with the given name, email and password, optionally granting administrator rights or dashboard permissions.

• Action
  Create Group

  Creates a contact group on a dashboard.

• Action
  Create Tag

  Creates a contact tag on a dashboard.

• Action
  Delete Contact

  Deletes a contact from a dashboard by their phone number.

• Action
  Delete group

  Deletes a group from a dashboard. Contacts in the group are kept.

• Action
  Delete tag

  Deletes a contact tag from a Text Request dashboard. Contacts that carried the tag are not deleted.

• Action
  Find Contacts

  Finds contacts on a dashboard by name, phone number, tag or group.

• Action
  Get Contact

  Returns one contact on a dashboard by their phone number, including name, tags, groups, custom fields and message counts.

• Action
  Get dashboard

  Returns a dashboard (texting line) with its name, phone number and time zone.

• Action
  List custom fields

  Returns all custom fields defined for a Text Request dashboard (texting line), with each field's id and name.

• Action
  List Dashboards

  Returns every dashboard (texting phone line) in your Text Request account, with its ID, name and phone number.

• Action
  List Groups

  Returns all contact groups on a dashboard.

• Action
  List keywords

  Returns all keywords on a Text Request dashboard, with their auto-response, linked group and subscriber count.

• Action
  List messages

  Returns the text messages sent and received on a Text Request dashboard, optionally filtered by date range.

• Action
  List scheduled messages

  Returns the pending scheduled one-to-one messages for a dashboard, optionally filtered by send time or to recurring messages only.

• Action
  List tags

  Returns all contact tags defined on a Text Request dashboard, with each tag's name and color.

• Action
  List users

  Returns the users in your Text Request account, optionally filtered by email or external user ID.

• Action
  Send Message

  Sends a text message from a dashboard to a contact's phone number, now or at a scheduled time.

• Action
  Update group

  Renames a group on a Text Request dashboard and updates its notes.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.