Connect Jitbit Helpdesk and Tars

Both apps 36Jitbit Helpdesk 20Tars 16

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Call

  Triggers when a new voice call is registered in Tars.

• Trigger
  New Contact

  Triggers when a new contact is added in Tars.

• Action
  Create Contact

  Creates a Tars contact. The contact needs an email or a phone number.

• Action
  Delete Call Content

  Deletes a Tars call's content (transcript, recordings and variables).

• Action
  Delete Contact

  Deletes a Tars contact.

• Action
  Get Agent

  Returns one Tars agent with its kind, status and published version.

• Action
  Get Call Concurrency

  Returns how many Tars calls are running now against your concurrency limit.

• Action
  Get Contact

  Returns one Tars contact by its ID, with name, email, phone, tags and origin.

• Action
  List Agents

  Returns your Tars chat and voice agents.

• Action
  List Calls

  Returns Tars voice calls, newest first, optionally for one agent.

• Action
  List Contacts

  Returns Tars contacts, optionally filtered by tag or origin.

• Action
  List Phone Numbers

  Returns the phone numbers in your Tars organization.

• Action
  Send Campaign Message

  Sends a Tars campaign message (e.g. a WhatsApp template) to one phone number.

• Action
  Start Conversation

  Starts a conversation with a user through a Tars chat agent's trigger, e.g. a WhatsApp message.

• Action
  Update Contact

  Updates a Tars contact's name, email, phone or tags. Send at least one.

• Action
  Validate Campaign Message

  Checks a Tars campaign message for a recipient and returns its quoted price, without sending it.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.