Connect Jitbit Helpdesk and SureCart

Both apps 111Jitbit Helpdesk 20SureCart 91

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  Affiliation Request Approved

  Triggers when a affiliation request is approved.

• Trigger
  Affiliation Request Created

  Triggers when a affiliation request is created.

• Trigger
  Affiliation Request Denied

  Triggers when a new affiliation request is denied.

• Trigger
  Cancellation Act Created

  Triggers when a cancellation act is created.

• Trigger
  Cancellation Act Updated

  Triggers when a cancellation act is updated.

• Trigger
  Customer Created

  Triggers when a customer is created.

• Trigger
  Customer Updated

  Triggers when a customer is updated.

• Trigger
  Fulfillment Created

  Triggers when a fulfillment is created.

• Trigger
  Fulfillment Deleted

  Triggers when a fulfillment is deleted.

• Trigger
  Fulfillment Updated

  Triggers when a fulfillment is updated.

• Trigger
  Order Created

  Triggers when a order is created.

• Trigger
  Order Delivered

  Triggers when a order is delivered.

• Trigger
  Order Fulfilled

  Triggers when a order is fulfilled.

• Trigger
  Order Paid

  Triggers when a order is paid.

• Trigger
  Order Partially Fulfilled

  Triggers when a order is partially fulfilled.

• Trigger
  Order Partially Shipped

  Triggers when a order is partially shipped.

• Trigger
  Order Payment Failed

  Triggers when a order payment fails.

• Trigger
  Order Processing

  Triggers when a order becomes processing.

• Trigger
  Order Shipped

  Triggers when a order is shipped.

• Trigger
  Order Unfulfilled

  Triggers when a order is unfulfilled.

• Trigger
  Order Voided

  Triggers when a order is voided.

• Trigger
  Payout Completed

  Triggers when a payout is completed.

• Trigger
  Purchase Created

  Triggers when a purchase is created.

• Trigger
  Purchase Invoked

  Triggers when a purchase is invoked.

• Trigger
  Purchase Revoked

  Triggers when a purchase is revoked.

• Trigger
  Purchase Updated

  Triggers when a purchase is updated.

• Trigger
  Referral Approved

  Triggers when a referral is approved.

• Trigger
  Referral Created

  Triggers when a referral is created.

• Trigger
  Refund Created

  Triggers when a refund is created.

• Trigger
  Refund Succeeded

  Triggers when a refund succeeds.

• Trigger
  Return Request Completed

  Triggers when a return request is completed.

• Trigger
  Return Request Created

  Triggers when a return request is created.

• Trigger
  Return Request Deleted

  Triggers when a return request is deleted.

• Trigger
  Return Request Opened

  Triggers when a return request is opened.

• Trigger
  Return Request Updated

  Triggers when a return request is updated.

• Trigger
  Subscription Active

  Triggers when a subscription becomes active.

• Trigger
  Subscription Canceled

  Triggers when a subscription is canceled.

• Trigger
  Subscription Completed

  Triggers when a subscription is completed.

• Trigger
  Subscription Created

  Triggers when a subscription is created.

• Trigger
  Subscription Past Due

  Triggers when a subscription becomes past due.

• Trigger
  Subscription Renewed

  Triggers when a subscription is renewed.

• Trigger
  Subscription Set to Cancel

  Triggers when a subscription is set to cancel.

• Trigger
  Subscription Trialing

  Triggers when a subscription becomes trialing.

• Trigger
  Subscription Updated

  Triggers when a subscription is updated.

• Action
  Add Affiliation Request

  Creates a pending affiliate application in your SureCart store.

• Action
  Add Customer

  Creates a customer in your SureCart store.

• Action
  Add Payout

  Creates a payout for an affiliate covering their approved, unpaid referral commissions up to an end date.

• Action
  Approve Affiliation Request

  Approves a pending affiliate application, turning the applicant into an affiliate.

• Action
  Approve Referral

  Approves a referral that is under review.

• Action
  Cancel Checkout

  Cancels a checkout; its associated order and invoice are voided.

• Action
  Cancel Subscription

  Cancels a subscription, either immediately or at the end of the current billing period.

• Action
  Complete Payout

  Marks a processing affiliate payout as completed (paid).

• Action
  Complete Return Request

  Marks an open return request as completed.

• Action
  Complete Subscription

  Completes a fixed-length (finite) subscription immediately.

• Action
  Delete Fulfillment

  Deletes a fulfillment, returning its order items to unfulfilled.

• Action
  Delete Return Request

  Deletes a return request.

• Action
  Deny Affiliation Request

  Denies a pending affiliate application.

• Action
  Finalize Checkout

  Finalizes a draft checkout so it can be paid.

• Action
  Find Affiliation

  Find an existing affiliation by ID.

• Action
  Find Affiliation Request

  Find an existing affiliation request by ID.

• Action
  Find Cancellation Act

  Find an existing cancellation act by ID.

• Action
  Find Checkout

  Find an existing checkout by ID.

• Action
  Find Click

  Find an existing click by ID.

• Action
  Find Coupon

  Find an existing coupon by ID.

• Action
  Find Customer

  Find an existing customer by ID.

• Action
  Find Fulfillment

  Find an existing fulfillment by ID.

• Action
  Find Fulfillment Item

  Find an existing fulfillment item by ID.

• Action
  Find Line Item

  Find an existing line item by ID.

• Action
  Find Order

  Find an existing order by ID.

• Action
  Find Payment Intent

  Find an existing payment intent by ID.

• Action
  Find Payment Method

  Find an existing payment method by ID.

• Action
  Find Payout

  Find an existing payout by ID.

• Action
  Find Payout Group

  Find an existing payout group by ID.

• Action
  Find Price

  Find an existing price by ID.

• Action
  Find Product

  Find an existing product by ID.

• Action
  Find Promotion

  Find an existing promotion by ID.

• Action
  Find Purchase

  Find an existing purchase by ID.

• Action
  Find Referral

  Find an existing referral by ID.

• Action
  Find Referral Item

  Find an existing referral item by ID.

• Action
  Find Refund

  Find an existing refund by ID.

• Action
  Find Return Item

  Find an existing return item by ID.

• Action
  Find Return Request

  Find an existing return request by ID.

• Action
  Find Subscription

  Find an existing subscription by ID.

• Action
  Find Tracking

  Find an existing tracking by ID.

• Action
  Invoke Purchase

  Re-activates a revoked purchase, restoring the customer's access to the product.

• Action
  Manually Pay Checkout

  Marks a finalized checkout as paid outside SureCart, creating its paid order.

• Action
  Open Return Request

  Re-opens a completed return request.

• Action
  Preserve Subscription

  Records that a customer who started to cancel a subscription chose to keep it.

• Action
  Revoke Purchase

  Revokes a customer's purchase, removing their access to the product.

• Action
  Update Customer

  Updates an existing customer's name, email or phone in your SureCart store.

• Action
  Update Purchase

  Schedules when a customer's purchase will be automatically revoked.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.