Connect Jitbit Helpdesk to Splynx

Both apps 41Jitbit Helpdesk 20Splynx 21

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add Invoice

  Create a new invoice for a customer.

• Action
  Add Payment

  Records a payment against a Splynx customer.

• Action
  Convert lead to customer

  Convert an existing CRM lead into a customer record.

• Action
  Create Bundle Service

  Creates a new bundle service.

• Action
  Create Internet Service

  Creates a new internet service.

• Action
  Delete Bundle Service

  Deletes a bundle service.

• Action
  Delete Customer

  Deletes a customer in Splynx by ID.

• Action
  Delete Internet Service

  Deletes an Internet service from a Splynx customer.

• Action
  Get Invoice

  Retrieve a single invoice by ID.

• Action
  Get Ticket

  Retrieves a single Splynx support ticket by its ID.

• Action
  List Invoices

  List all invoices, optionally filtered by customer.

• Action
  List Payments

  Lists every payment recorded in the Splynx account.

• Action
  List Tickets

  Lists all support tickets in the Splynx account.

• Action
  Retrieve Bundle Service Info

  Retrieves bundle service info.

• Action
  Retrieve Customer Info

  Retrieves a Splynx customer by ID, including its contacts, labels and additional fields.

• Action
  Retrieve Internet Service Info

  Retrieves internet service info.

• Action
  Search Customer With Query

  Returns the Splynx customers whose attributes exactly match every search value you supply.

• Action
  Update Bundle Service

  Updates a customer's bundle service in Splynx: its description and, optionally, the login or description of Internet services inside the bundle.

• Action
  Update Customer

  Updates an existing Splynx customer. Only the fields you fill in are changed; blank fields are left as they are.

• Action
  Update Internet Service

  Updates an existing Internet service on a Splynx customer.

• Action
  Update Ticket

  Updates an existing Splynx support ticket's subject or status, optionally without notifying the customer or administrators.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.