Connect Jitbit Helpdesk and Sorry

Both apps 37Jitbit Helpdesk 20Sorry 17

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New notice

  Triggers when a new notice (incident, maintenance or general announcement) is created on the selected Sorry status page.

• Action
  Add component

  Creates a new component on a Sorry status page, optionally nested under a parent component.

• Action
  Add notice

  Creates a new incident, maintenance or general notice on a Sorry status page, optionally linking affected components and publishing it to subscribers.

• Action
  Add notice update

  Posts a new update on an existing notice on a Sorry status page, optionally publishing it to your configured integrations.

• Action
  Add subscriber

  Adds an email or SMS subscriber to a status page, optionally limited to specific components, so they receive status notices.

• Action
  Delete notice

  Deletes a notice (incident, maintenance or general) from a Sorry status page.

• Action
  Delete subscriber

  Permanently removes a subscriber from a status page.

• Action
  Get notice

  Returns a single notice from a status page, including its type, state, subject, synopsis and link.

• Action
  Get status page

  Returns a single Sorry status page with its name, state, timezone, support details and notification settings, optionally including related brand, components, notices and more.

• Action
  List components

  Returns all components (the services or infrastructure elements) shown on a Sorry status page, with their current state.

• Action
  List notices

  Returns the notices (incidents, maintenance and general notices) posted on a Sorry status page, optionally filtered by type, state, subject or creation date.

• Action
  List notice updates

  Returns all updates posted on a notice on one of your Sorry status pages, optionally filtered by creation date or content.

• Action
  List status pages

  Returns all status pages in your Sorry account, optionally filtered by name or creation date.

• Action
  List subscribers

  Returns the subscribers on a status page, optionally only those who receive notices for a specific component.

• Action
  Update component

  Updates a component on a Sorry status page, such as its name, description, position or parent component.

• Action
  Update notice

  Updates an existing notice on a Sorry status page — change its subject or state, add a comment, set affected components or reschedule planned maintenance.

• Action
  Update status page

  Updates a status page's settings, such as its name, timezone, support contact details, search visibility and language.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.