Integration
Connect Jitbit Helpdesk to SocialCrawl
When New Ticket fires in Jitbit Helpdesk, your agent runs Find items by keyword in SocialCrawl. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Jitbit Helpdesk and SocialCrawl to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Jitbit Helpdesk can start in SocialCrawl
When New Ticket in Jitbit Helpdesk
then Find items by keyword in SocialCrawl
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Jitbit Helpdesk and SocialCrawl
Triggers and actions 1 trigger · 32 actions
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
- Find items by keyword
Returns up to the ranked items from across social platforms (Reddit, X, YouTube, TikTok, Instagram, Hacker News, GitHub and more) that match the specified keyword.
- Get account balance
Returns your current SocialCrawl credit balance and the number of credit deductions in the last 24 hours. Costs no credits.
- Get Amazon product
Fetches an Amazon product's public listing data (price, rating, availability) by ASIN or URL.
- Get Facebook profile
Fetches a Facebook page or profile's public data by handle/URL.
- Get Instagram profile
Returns public profile information for an Instagram user, including follower and following counts, bio, profile picture and verification status.
- Get LinkedIn profile
Returns a LinkedIn member's public profile from its profile URL.
- Get Reddit post
Fetches a Reddit post by its URL, with its author, subreddit, score and comment count (comments themselves are not included).
- Get TikTok profile
Returns public profile information for a TikTok user by username or numeric user ID: followers, following, total likes, bio, avatar, verification and region.
- Get Twitter profile
Fetches an X/Twitter account's public profile by handle.
- Get YouTube channel
Fetches a YouTube channel's public profile by handle.
- List Instagram posts
Lists an Instagram account's public posts by handle.
- List TikTok posts
Lists a TikTok creator's public posts by handle.
- List YouTube videos
Lists public videos for a YouTube channel by handle.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Jitbit Helpdesk and SocialCrawl, answered
What can start an automation from Jitbit Helpdesk?
Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SocialCrawl when something happens in Jitbit Helpdesk?
Any of SocialCrawl's 13 actions, including Find items by keyword, Get account balance, Get Amazon product and Get Facebook profile. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SocialCrawl to Jitbit Helpdesk?
SocialCrawl has no triggers in the catalog today, so automations start in Jitbit Helpdesk. If you need the other direction, ask: your agent reads SocialCrawl's API documentation and adds it.
Do I have to build a connector for Jitbit Helpdesk or SocialCrawl?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Jitbit Helpdesk and SocialCrawl without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.