Integration
Connect Jitbit Helpdesk and SmartEmailing
When New Ticket fires in Jitbit Helpdesk, your agent runs Add Contact list in SmartEmailing, or New Contact in SmartEmailing to Add tag to ticket in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Jitbit Helpdesk and SmartEmailing to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Jitbit Helpdesk and SmartEmailing can do together
From Jitbit Helpdesk to SmartEmailing
When New Ticket in Jitbit Helpdesk
then Add Contact list in SmartEmailing
From SmartEmailing to Jitbit Helpdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Jitbit Helpdesk and SmartEmailing
Triggers and actions 3 triggers · 34 actions
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
- New Contact
Triggers when a new contact is added to your SmartEmailing account.
- Updated Contact
Triggers when an existing contact is updated in SmartEmailing.
- Add Contact list
Creates a new contact list in SmartEmailing.
- Add Custom field
Creates a new contact custom field in SmartEmailing with the given name and type.
- Delete Contact
Permanently deletes a contact and anonymizes its data (GDPR forget). This cannot be undone.
- Get Contact
Returns a single contact by email address or ID, including contact list memberships and custom field values.
- Get Contact list
Returns a single contact list by its ID with all its properties, such as name, sender details and engagement rates.
- List Contact lists
Returns all contact lists in your SmartEmailing account.
- List Contacts
Returns contacts in your SmartEmailing account, optionally filtered by email, name, company and other contact details, including their list memberships and custom field values.
- List Contacts in list
Returns the contacts that belong to a contact list, with their details and list memberships.
- List Custom fields
Returns the custom field definitions set up in your SmartEmailing account, optionally with their options.
- List Newsletters
Returns your finished newsletters with their sender details, send times and open, click and unsubscribe counts.
- Send custom email
Sends a SmartEmailing email or email template to one recipient, with optional subject, preheader and dynamic content overrides.
- Send transactional email
Sends a transactional email (no unsubscribe link) to one recipient, either from a saved email/template or from a subject and body you supply.
- Unsubscribe Contact
Unsubscribes a contact from a chosen contact list.
- Update Contact email address
Changes a contact's email address in SmartEmailing, moving all of the contact's data to the new address.
- Update Contact list
Updates an existing contact list's name, public name, sender name, sender email or reply-to address. Only the values you provide are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Jitbit Helpdesk
Jitbit Helpdesk to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Jitbit Helpdesk to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Jitbit Helpdesk to MailchimpMailchimp marketing automation and email platform.
Jitbit Helpdesk to StripeStripe is a payment processing platform for online businesses.
Jitbit Helpdesk to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
Jitbit Helpdesk to QuickBooks OnlineQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
More into SmartEmailing
HubSpot to SmartEmailingHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to SmartEmailingGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to SmartEmailingGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to SmartEmailingGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Jitbit Helpdesk and SmartEmailing, answered
What can start an automation from Jitbit Helpdesk?
Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SmartEmailing when something happens in Jitbit Helpdesk?
Any of SmartEmailing's 15 actions, including Send custom email, Send transactional email, Update Contact email address and Update Contact list. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SmartEmailing to Jitbit Helpdesk?
Yes. When something happens in SmartEmailing, your agent can act in Jitbit Helpdesk too. This page covers both directions: SmartEmailing's triggers and Jitbit Helpdesk's actions are listed here as well.
Do I have to build a connector for Jitbit Helpdesk or SmartEmailing?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Jitbit Helpdesk and SmartEmailing without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.