Connect Jitbit Helpdesk and Siteleaf

Both apps 41Jitbit Helpdesk 20Siteleaf 21

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Collection

  Triggered when a new collection is created.

• Trigger
  New Document

  Triggered when a new document is created.

• Trigger
  New Page

  Triggered when a new page is created.

• Trigger
  New Site

  Triggered when a new site is created.

• Action
  Add Collection

  Create a new collection on a site.

• Action
  Create Document

  Creates a new document.

• Action
  Create Page

  Creates a new page.

• Action
  Delete Collection

  Delete a collection.

• Action
  Delete Document

  Delete a document.

• Action
  Delete Page

  Delete a page.

• Action
  Get Document

  Get a single document by id.

• Action
  Get Page

  Get a single page by id.

• Action
  Get Site

  Get a single site by id.

• Action
  List Collections

  List collections for a site.

• Action
  List Documents

  List documents in a collection, filterable by search/visibility/extensions.

• Action
  List Pages

  List pages for a site, filterable by search/visibility/extensions.

• Action
  List Sites

  List all sites for the authenticated user.

• Action
  Update Collection

  Update a collection's title/path/metadata.

• Action
  Update Document

  Update an existing document's title/body/tags/categories/metadata.

• Action
  Update Page

  Update an existing page's title/body/metadata.

• Action
  Update Site

  Update a site's settings.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.