Connect Jitbit Helpdesk and shipcloud

Both apps 37Jitbit Helpdesk 20shipcloud 17

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New Shipment Status

  Triggers when a shipcloud shipment changes status (label created, picked up, in transit, delivered, deleted and more).

• Action
  Add address

  Creates a new address in your shipcloud address book, ready to use as a shipment's sender or recipient.

• Action
  Add order

  Creates an order in shipcloud with its delivery address and line items, so shipments can later be associated with it.

• Action
  Add pickup request

  Requests a carrier pickup for your shipments, either all shipments not yet picked up or only the ones you list.

• Action
  Create Shipment

  Creates a shipment in shipcloud and, optionally, books the shipping label with the carrier.

• Action
  Create Shipment Quote

  Returns the price a carrier would charge for shipping a package between two addresses, without creating a shipment.

• Action
  Delete shipment

  Deletes a shipment. Prepared shipments can be deleted any time; shipments with a label only before the carrier's cutoff time.

• Action
  Find Shipment

  Finds shipments matching a reference number, tracking number, carrier, status or creation date range.

• Action
  Get address

  Returns a saved address from your shipcloud address book by its id.

• Action
  Get order

  Returns an order previously sent to shipcloud, including its delivery address and line items.

• Action
  Get pickup request

  Returns a pickup request, including its carrier, pickup time window, pickup address and included shipments.

• Action
  Get shipment

  Returns the details of a single shipment, including its carrier, tracking information, label and addresses.

• Action
  List addresses

  Returns the addresses saved in your shipcloud account, optionally filtered by name, company, street, city, postal code, country or phone.

• Action
  List carriers

  Returns the carriers available to your shipcloud account, with their services, package types, additional services and label formats.

• Action
  List orders

  Returns the orders previously created in your shipcloud account, including delivery address and line items.

• Action
  List shipments

  Returns the shipments in your shipcloud account, optionally filtered by carrier, tracking number, reference number, service, type, source, tracking status or creation time.

• Action
  Update shipment

  Updates an existing shipment, such as its addresses, package, carrier or service, and can create its shipping label.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.