Connect Jitbit Helpdesk to Scrive

Both apps 30Jitbit Helpdesk 20Scrive 10

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add New Party

  Adds a new party (signer, viewer or approver) to a Scrive document that is still in preparation, and returns the updated document.

• Action
  Cancel document

  Cancels a pending Scrive document so it can no longer be signed, and returns the updated document.

• Action
  Create From PDF

  Creates a new Scrive document in preparation from a PDF file, ready to add parties and start signing.

• Action
  Get document

  Returns a Scrive document's details, including its title, status and parties.

• Action
  Get document main file

  Downloads the main PDF file of a Scrive document (the sealed PDF once the document is signed).

• Action
  List documents

  Returns Scrive documents, optionally filtered (for example by status) and sorted, along with the total number of matching documents.

• Action
  Prolong document

  Extends the signing deadline of a pending or timed-out Scrive document by a number of days and returns the updated document.

• Action
  Remind signatories

  Sends a reminder invitation to every signatory of a pending Scrive document who has not yet signed.

• Action
  Start Signing

  Starts the signing process for a Scrive document in preparation, sending it to its parties according to their delivery methods.

• Action
  Update document

  Updates a Scrive document that is still in preparation, such as its title, parties or signing settings, and returns the updated document.

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