Connect Jitbit Helpdesk to Plentyone

Both apps 40Jitbit Helpdesk 20Plentyone 20

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add contact

  Creates a new contact (a person) in the plentyONE CRM.

• Action
  Add item

  Creates an item in plentyONE together with its main variation, linked to a category and a unit.

• Action
  Add order

  Creates an order (sales order, return, offer and other order types) in plentyONE with its items, addresses and contact relations.

• Action
  Add payment

  Creates a payment in plentyONE, for example an incoming payment received through a payment method.

• Action
  Add variation

  Creates a new variation of an existing item, optionally defined by attribute values and made visible in a store client.

• Action
  Find items by criteria

  Finds items updated on or after a given time, optionally including their variations.

• Action
  Find orders by criteria

  Finds orders matching criteria such as order type, status, creation or update date, referrer, item or variation.

• Action
  Get contact

  Returns a single contact (person) from the plentyONE CRM by its id.

• Action
  Get item

  Returns a single plentyONE item, including its global settings, free fields and main variation id.

• Action
  Get order

  Returns a single order by its id, including its amounts, properties, addresses and order items.

• Action
  Get payment

  Returns a single payment by its id, including amount, currency, payment method, status and properties.

• Action
  List categories

  Returns the categories set up in PlentyONE, optionally only those of one type such as item categories.

• Action
  List contacts

  Returns the contacts (people) saved in your PlentyONE system, with their contact options and linked accounts.

• Action
  List stock

  Returns the stock levels of variations across all warehouses.

• Action
  List variations

  Returns the variations of an item, including its main variation.

• Action
  List warehouses

  Returns all warehouses set up in your PlentyONE system.

• Action
  Update contact

  Updates an existing contact (person) in PlentyONE CRM. Only the fields you fill in are changed.

• Action
  Update item

  Updates the item-level settings of an existing plentyONE item, such as manufacturer, condition, flags and customs data.

• Action
  Update order

  Updates an existing plentyONE order, such as its status, owner, properties, dates, addresses or order items.

• Action
  Update variation

  Updates an existing variation of an item in plentyONE, such as its number, availability, dimensions, weight or order quantities.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.