Connect Jitbit Helpdesk to Plentymarkets

Both apps 40Jitbit Helpdesk 20Plentymarkets 20

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add contact

  Creates a new contact (customer, supplier or other contact type) in Plentymarkets.

• Action
  Add item

  Creates a new item in Plentymarkets, together with its main variation.

• Action
  Add order

  Creates an order in Plentymarkets with its order items, addresses and properties.

• Action
  Add payment

  Creates a payment in Plentymarkets with the given amount, currency, payment method and status.

• Action
  Add variation

  Creates a new variation on an existing item, with its number, name, prices, dimensions, stock settings and linked categories, units and attributes.

• Action
  Find items by criteria

  Finds items matching criteria such as name, ID, manufacturer, flags or update date.

• Action
  Find orders by criteria

  Searches orders matching the criteria you supply, such as order ID, status, contact data, item or document number, and returns the matching orders.

• Action
  Get contact

  Returns a single contact by its ID, optionally including its addresses and accounts.

• Action
  Get item

  Returns a single item by its ID, including its type, stock type, manufacturer, flags and marketplace settings.

• Action
  Get order

  Returns a single order by its ID, optionally with addresses, payments, comments and other related details.

• Action
  Get variation

  Returns one variation of an item, optionally with related data such as prices, barcodes, stock or properties.

• Action
  List categories

  Returns the categories in your Plentymarkets system, optionally filtered by type, parent, name, store or tag.

• Action
  List contacts

  Returns a page of contacts from your Plentymarkets system, optionally filtered by name, email, dates, type and more.

• Action
  List payments

  Returns the payments recorded in your plentymarkets system, with amount, currency, status and payment method.

• Action
  List stock

  Returns stock levels per variation and warehouse across all warehouses, optionally filtered by variation or last-updated date.

• Action
  List warehouses

  Returns the warehouses set up in your Plentymarkets system, optionally sorted by id, name or priority.

• Action
  Update contact

  Updates an existing contact in Plentymarkets, such as name, email, title or contact options.

• Action
  Update item

  Updates an existing item's settings, such as its stock type, manufacturer, condition, flags, and marketplace categories.

• Action
  Update order

  Updates an existing order, such as its status, owner, items, properties, addresses or relations.

• Action
  Update variation

  Updates an existing variation of an item, such as its number, name, prices, dimensions, stock settings and linked categories, markets or warehouses.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.