Connect Jitbit Helpdesk and Partnero

Both apps 40Jitbit Helpdesk 20Partnero 20

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  Customer Created

  Triggers when a new customer is created in Partnero.

• Trigger
  Customer Deleted

  Triggers when a customer is deleted in Partnero.

• Trigger
  Customer Updated

  Triggers when a customer is updated in your Partnero program.

• Trigger
  Partner Created

  Triggers when a new partner is created in your Partnero program.

• Trigger
  Partner Deleted

  Triggers when a partner is deleted from your Partnero program.

• Trigger
  Partner Updated

  Triggers when a partner is updated in your Partnero program.

• Trigger
  Transaction Created

  Triggers when a new transaction is recorded in your Partnero program.

• Trigger
  Transaction Deleted

  Triggers when a transaction is deleted (refunded) in Partnero.

• Action
  Archive Partner

  Archives (soft-deletes) a partner so they lose portal access; the partner can be restored later.

• Action
  Create a New Customer

  Creates a customer in your Partnero affiliate program and attributes them to a partner for commission tracking.

• Action
  Create a New Partner

  Creates a new affiliate partner in your Partnero program and returns the partner record, including its referral link.

• Action
  Create a New Transaction

  Records a sales transaction for a customer so Partnero calculates the referring partner's commission. Can optionally create the customer in the same call.

• Action
  Delete Existing Customer

  Deletes an existing customer from your Partnero program by their customer key.

• Action
  Delete Existing Partner

  Deletes an existing partner from your Partnero program.

• Action
  Delete Existing Transaction

  Deletes an existing transaction in your Partnero program by its key.

• Action
  Find Partner

  Finds a partner in your Partnero program by partner ID and returns their details, referral statistics, commissions and referral links.

• Action
  Get Transaction

  Returns a single transaction by its key.

• Action
  Restore Partner

  Restores a previously archived partner and reactivates their portal access.

• Action
  Update Existing Customer

  Updates an existing customer's name, email, key or tags in your Partnero program.

• Action
  Update Existing Partner

  Updates an existing partner's name, email, password, referral key or tags in your Partnero program.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.