Connect Jitbit Helpdesk and OwnerRez

Both apps 38Jitbit Helpdesk 20OwnerRez 18

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  New inquiry

  Triggers when a new inquiry is received in OwnerRez.

• Trigger
  New payment

  Triggers when a new payment is recorded on a booking in OwnerRez.

• Action
  Add guest

  Creates a new guest in OwnerRez with their name, contact details and marketing preferences.

• Action
  Add message

  Posts a new message to an existing OwnerRez guest message thread, optionally with an image attachment.

• Action
  Add quote

  Creates a quote for a guest's stay at a property, with optional charge generation, date hold and guest email.

• Action
  Add Tag

  Adds a tag to a booking, guest, property, quote, inquiry, owner or blocked-off time in OwnerRez.

• Action
  Booking Lookup

  Returns a single OwnerRez booking by its ID, including dates, guest, property, charges, totals, tags and custom field values.

• Action
  Create Guest Updated Webhook Subscription

  Subscribes a URL to receive a webhook whenever a guest (contact) is updated in OwnerRez.

• Action
  Delete guest

  Removes a guest from your OwnerRez account.

• Action
  Guest Lookup

  Finds guests matching a search term (name, email or phone), optionally narrowed by created date or stay dates.

• Action
  List bookings

  Returns bookings matching your filters — by property, stay dates, status, or bookings changed since a given time.

• Action
  List inquiries

  Returns the inquiries in your OwnerRez account, optionally filtered to specific properties or to inquiries created or changed since a date.

• Action
  List payments

  Returns the payments recorded in your OwnerRez account, optionally only those for one booking or those created or changed since a given date.

• Action
  List properties

  Returns the properties in your OwnerRez account, optionally filtered by status, availability dates or payment method.

• Action
  Modify Booking

  Updates an existing OwnerRez booking — dates, guest counts, check-in/out times, guest, property, notes and type. Only the fields you fill in are changed.

• Action
  Property Lookup

  Returns a single OwnerRez property by its ID, including its address, capacity, rules, tags and custom field values.

• Action
  Remove Tag

  Removes a tag, by name, from an OwnerRez booking, guest, property or other record.

• Action
  Update guest

  Updates an existing guest in OwnerRez, changing only the details you fill in.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.