Integration
Connect Jitbit Helpdesk and openHandwerk
When New Ticket fires in Jitbit Helpdesk, your agent runs Update Customer in openHandwerk, or New Appointment in openHandwerk to Add tag to ticket in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Jitbit Helpdesk and openHandwerk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Jitbit Helpdesk and openHandwerk can do together
From Jitbit Helpdesk to openHandwerk
When New Ticket in Jitbit Helpdesk
then Update Customer in openHandwerk
From openHandwerk to Jitbit Helpdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Jitbit Helpdesk and openHandwerk
Triggers and actions 5 triggers · 44 actions
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
- New Appointment
Triggers when a new appointment is created.
- New Calendar Category
Triggers when a new calendar category is created.
- New Customer
Triggers when a new customer is created.
- New Project
Triggers when a new order project is created.
- Create Appointment
Creates a calendar appointment, optionally linked to a project and with employee attendees.
- Create Project
Creates a new project for a customer.
- Delete Product
Deletes a product.
- Delete Supplier
Deletes a supplier.
- Get Appointment
Returns one appointment by its ID.
- Get Customer
Returns one customer by its ID.
- Get Employee
Returns one employee by its ID.
- Get Offer
Returns one offer by its ID.
- Get Order
Returns one order by its ID.
- Get Product
Returns one product by its ID.
- Get Supplier
Returns one supplier by its ID.
- List Appointments
Returns appointments, optionally filtered by title, attendee email, project or category.
- List Calendar Categories
Returns the appointment calendar categories.
- List Customers
Returns customers, optionally filtered by company, city, email and other fields.
- List Employees
Returns the account's employees, optionally filtered by name or role.
- List Offers
Returns offers (quotes).
- List Orders
Returns orders (projects of type order).
- List Products
Returns all products.
- List Suppliers
Returns all suppliers.
- Search Customers
Finds customers matching a search term.
- Search Projects
Finds a project matching a search term.
- Update Appointment
Updates an existing calendar appointment.
- Update Customer
Updates an existing customer.
- Update Product
Updates an existing product.
- Update Supplier
Updates an existing supplier.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Jitbit Helpdesk and openHandwerk, answered
What can start an automation from Jitbit Helpdesk?
Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in openHandwerk when something happens in Jitbit Helpdesk?
Any of openHandwerk's 25 actions, including Create Appointment, Create Project, Update Appointment and Update Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from openHandwerk to Jitbit Helpdesk?
Yes. When something happens in openHandwerk, your agent can act in Jitbit Helpdesk too. This page covers both directions: openHandwerk's triggers and Jitbit Helpdesk's actions are listed here as well.
Do I have to build a connector for Jitbit Helpdesk or openHandwerk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Jitbit Helpdesk and openHandwerk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.