Connect Jitbit Helpdesk to Mailtrap

Both apps 38Jitbit Helpdesk 20Mailtrap 18

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add Contact field

  Creates a new custom contact field in Mailtrap Email Marketing. An account can have up to 40 contact fields.

• Action
  Add Contact list

  Creates a new contact list in Mailtrap Email Marketing.

• Action
  Add Email campaign

  Create a new email marketing campaign.

• Action
  Create Contact

  Creates a new contact in Mailtrap Email Marketing, optionally setting contact field values and adding it to contact lists.

• Action
  Delete Contact

  Deletes a Mailtrap contact by its ID (UUID) or email address.

• Action
  Delete Contact list

  Deletes an existing contact list.

• Action
  Delete Email campaign

  Delete an email campaign by ID.

• Action
  Delete Suppression

  Remove a suppression record by ID so the address can receive email again.

• Action
  Get Contact

  Fetch a single contact by ID or email.

• Action
  Get Contact list

  Fetch a single contact list by ID.

• Action
  Get Email campaign

  Fetch a single email campaign by ID.

• Action
  Get Lists

  Returns all contact lists in the Mailtrap account, optionally filtered by a name prefix.

• Action
  List Contact fields

  Lists every contact field (built-in and custom) defined in the Mailtrap account.

• Action
  List Contacts

  Returns the account's contacts, optionally filtered by contact list, subscription status, or email text.

• Action
  Send Email

  Sends an email via Mailtrap

• Action
  Update Contact

  Allows you to update Contact in Mailtrap

• Action
  Update Contact list

  Rename/update a contact list.

• Action
  Update Email campaign

  Update an existing email campaign's content or settings.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.