Connect Jitbit Helpdesk and LearningSuite

Both apps 71Jitbit Helpdesk 20LearningSuite 51

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Trigger
  Bundle Created

  Triggers when a new bundle is created.

• Trigger
  Custom Popup Created

  Triggers when a new custom popup is added.

• Trigger
  Group Created

  Triggers when a new group is created in your LearningSuite academy.

• Trigger
  Member Created

  Triggers when a new member is added.

• Trigger
  New Community Area

  Triggers when a new community area is created.

• Trigger
  New Community Badge

  Triggers when a new community badge is created.

• Trigger
  New Community Forum

  Triggers when a new community forum is created.

• Trigger
  Team Member Created

  Triggers when a new team member (admin-zone user) is added.

• Trigger
  User Not Logged in for More Than X Days

  Triggers once for each member who has not logged in for at least the given number of days.

• Action
  Activate/Deactivate Member

  Activates or deactivates a member's LearningSuite account.

• Action
  Add Community Badges to User

  Assigns community badges to a user.

• Action
  Append Custom Field Files

  Appends a file, fetched from a public URL, to a user's file custom field.

• Action
  Change Module Access for Member

  Overrides how a specific module of a course is unlocked for one member.

• Action
  Create Webhook Subscription

  Creates a LearningSuite webhook subscription that sends events of the chosen type to a URL.

• Action
  Delete Group

  Deletes a group.

• Action
  Delete Member

  Permanently deletes a member.

• Action
  Delete Popup Trigger

  Removes a pending popup for a member so it is no longer shown.

• Action
  Find Group

  Finds groups by name.

• Action
  Find Member by Email

  Finds a member by email address.

• Action
  Find Member by ID

  Finds a member by ID.

• Action
  Find Team Member by Email

  Finds a team member (admin-zone user) by email.

• Action
  Find Team Member by ID

  Finds a team member (admin-zone user) by ID.

• Action
  Get Bundles of Member

  Returns the bundles a member has, with access details.

• Action
  Get Community Areas

  Returns community areas.

• Action
  Get Community Forums

  Returns community forums, optionally only those in one area.

• Action
  Get Community Posts

  Returns published community posts, optionally filtered by area or forum.

• Action
  Get Course Information of Member

  Returns whether a member has access to a course and their progress and learning time in it.

• Action
  Get Course Progress of Member

  Returns a member's overall progress in a course, in percent.

• Action
  Get Courses From Member

  Returns the courses a member is enrolled in, with access and progress.

• Action
  Get Custom Field Store for User

  Returns a user's whole custom field store: all values, metadata and profiles.

• Action
  Get Custom Field Values for an User

  Returns all custom field values of a user, for one profile.

• Action
  Get Lesson Progress of Member

  Returns a member's progress in one lesson of a course, in percent.

• Action
  Get Members

  Returns members, optionally filtered by creation date or days since last login.

• Action
  Get Members of Course

  Returns the members of a course with their access, and optionally their progress.

• Action
  Get Module Progress of Member

  Returns a member's progress in one module of a course, in percent.

• Action
  Get Modules of Course

  Returns the modules of a course with their default content drip.

• Action
  Get Modules of Course for Member

  Returns the modules of a course with what one member can see and when.

• Action
  Get Published Courses

  Returns every published course in your LearningSuite academy, with its name, description and publish date.

• Action
  Get Team Members

  Returns team members (users with admin-zone access).

• Action
  Give Hub Access

  Gives members, groups or bundles access to a hub.

• Action
  Remove Community Badges From User

  Removes community badges from a user.

• Action
  Remove Courses From Member

  Removes a member's access to courses.

• Action
  Remove Hub Access

  Removes members, groups or bundles from a hub.

• Action
  Remove Member From Bundles

  Removes a member's access to bundles.

• Action
  Remove Members From Groups

  Removes members from groups.

• Action
  Require User by ID

  Returns a member by ID and fails the step when no such member exists.

• Action
  Send Login Information

  Emails a user their login link.

• Action
  Send Push Notifications

  Sends a push notification to users and group members logged into your custom LearningSuite mobile app.

• Action
  Trigger Popup

  Shows a custom popup to a member.

• Action
  Update Lesson

  Renames a lesson or changes its visibility.

• Action
  Update User Data

  Updates a member's profile fields.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.