Connect Jitbit Helpdesk to Judge.me

Both apps 26Jitbit Helpdesk 20Judge.me 6

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add private reply

  Sends a private email reply to the customer who left a Judge.me review. The reply is not shown publicly on the review.

• Action
  Add reply

  Posts a public reply to a Judge.me review, shown on the store's review widget, and optionally emails the reviewer.

• Action
  Add review

  Submits a new review for a product (or a shop-level review) to the store, as if the customer had used the store's public review form. Judge.me creates the review in the background.

• Action
  Get review

  Returns a single Judge.me review by its ID, including its rating, text, product, reviewer, publish status and pictures.

• Action
  Get reviewer

  Returns a Judge.me reviewer's details, such as name, email, phone, tags and marketing consent, looked up by Judge.me ID, Shopify customer ID or email.

• Action
  List reviews

  Returns the reviews in your Judge.me store, optionally narrowed to one product, one reviewer, or one star rating. With no filters it returns all product and store reviews.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.