Connect Jitbit Helpdesk to IXACT Contact CRM

Both apps 32Jitbit Helpdesk 20IXACT Contact CRM 12

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add group

  Adds a new contact group to the IXACT Contact account and returns the new group's id.

• Action
  Add note

  Adds a note to a contact in IXACT Contact and returns the new note.

• Action
  Create Contact

  Creates a new contact in IXACT Contact and returns the new contact's id.

• Action
  Create Lead

  Creates a new lead in IXACT Contact and returns the created lead record.

• Action
  Delete contact

  Deletes a contact by ID from your IXACT Contact account.

• Action
  Get contact

  Returns a single IXACT contact by ID, including emails, phones, addresses, groups and family details.

• Action
  List contacts

  Returns the contacts in your IXACT Contact account, optionally narrowed to those matching an email address or updated since a given date.

• Action
  List groups

  Returns the contact groups in the IXACT Contact account, optionally narrowed by name or last-updated date.

• Action
  List notes

  Returns the notes recorded on a contact, optionally narrowed to a note date or note type.

• Action
  List note types

  Returns the note types defined in the IXACT Contact account, optionally only those with a given name.

• Action
  Update contact

  Updates an existing contact by ID, changing only the fields you fill in and keeping the rest of the contact as it is.

• Action
  Update note

  Updates an existing note on a contact in IXACT Contact, changing its text, type or date.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.