Connect Jitbit Helpdesk to Iucto

Both apps 45Jitbit Helpdesk 20Iucto 25

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add attachment

  Uploads a file (up to 5 MB) and attaches it to an iÚčto document or contact.

• Action
  Add bank transaction

  Imports a new bank transaction into iÚčto. iÚčto automatically tries to match it with existing documents by variable symbol and amount.

• Action
  Add customer

  /customer - create an address-book customer.

• Action
  Add issued credit note

  /creditnote_issued - create a credit note.

• Action
  Add issued invoice

  /invoice_issued - create an issued invoice.

• Action
  Add issued proforma invoice

  Creates an issued proforma (advance) invoice in iÚčto. The invoice must have at least one item.

• Action
  Add price list item

  /price_list - create a price list item.

• Action
  Add received invoice

  /invoice_received - create a received invoice.

• Action
  Add received payment

  /payment_received - record a received payment.

• Action
  Add supplier

  Adds a supplier to the iÚčto address book.

• Action
  Delete customer

  Deletes a customer from the iÚčto address book. Fails if the customer is linked to an invoice, payment or other record.

• Action
  Delete issued invoice

  Deletes an issued invoice. Invoices linked to another record, in a closed accounting/VAT period, or sent to EET cannot be deleted.

• Action
  Get attachment

  Returns one file attachment: its name, type and size.

• Action
  Get customer

  Retrieves the full detail of one customer, including address and invoicing preferences.

• Action
  Get issued credit note

  Returns one issued credit note with its number, total and line items.

• Action
  Get issued invoice

  Retrieves the details of an issued invoice by its ID.

• Action
  Get issued invoice PDF

  Downloads the PDF of an issued invoice.

• Action
  Get issued proforma invoice

  Returns one issued proforma invoice with its number, total and line items.

• Action
  List bank accounts

  Lists the bank accounts set up in the iÚčto company.

• Action
  List customers

  Returns all customers in the iÚčto address book, optionally narrowed by name, company ID, email, VAT ID, phone, bank account, customer group or external code.

• Action
  List price list items

  Lists the items in your iÚčto price list, including hidden ones, optionally filtered by stock tracking, bar code or external code.

• Action
  List suppliers

  Lists suppliers in the iÚčto address book, optionally filtered by name, IČO, email, DIČ, VAT-payer status, phone, bank account, supplier group or external code.

• Action
  Send issued invoice by email

  Sends an issued invoice by email to the given recipients with a link to the invoice, optionally attaching the invoice PDF and delivery note PDF.

• Action
  Update customer

  Updates an existing customer in iÚčto. The customer record is overwritten with the values supplied.

• Action
  Update issued invoice

  Overwrites an issued invoice in iÚčto with the values supplied. The whole invoice is replaced, so supply every required field and the complete list of items.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.