Connect Jitbit Helpdesk to Heymarket SMS

Both apps 34Jitbit Helpdesk 20Heymarket SMS 14

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add list

  Creates a new contact list in your Heymarket team, optionally adding contacts, phone numbers or emails to it.

• Action
  Add tag

  Creates a new tag in your Heymarket team.

• Action
  Add template

  Creates a message template in your Heymarket team.

• Action
  Delete contact

  Deletes a Heymarket contact by its ID.

• Action
  Delete list

  Deletes a Heymarket contact list, optionally removing given contacts from it first.

• Action
  Find contacts by criteria

  Finds Heymarket contacts by phone number, email or other channel value, or by filter conditions such as name, tag, status or custom fields.

• Action
  Get contact

  Returns a Heymarket contact by its ID, including name, phone, email, tags, notes and custom field values.

• Action
  Get conversation

  Returns a Heymarket conversation by its ID, including its status, inbox, assignee, target number and members.

• Action
  Get list

  Returns a single Heymarket list by its ID, including its name, sharing and archive status.

• Action
  List inboxes

  Returns every inbox on your Heymarket team, with its name, phone numbers and members.

• Action
  Opt out number

  Opts a phone number out of messaging, either team-wide or for selected inboxes.

• Action
  Send Custom Message

  Sends a custom SMS/MMS message from a Heymarket inbox to a phone number, an existing chat, a group of numbers, or a list (broadcast). Can also post a private comment in a conversation.

• Action
  Send Template Message

  Sends a saved Heymarket template as a text message to a phone number, an existing conversation, or a list.

• Action
  Update List

  Updates a Heymarket list's name and adds or removes its contacts, phone numbers and email addresses.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.