Connect Jitbit Helpdesk to Hamsa

Both apps 41Jitbit Helpdesk 20Hamsa 21

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add knowledge base item

  Create a new knowledge base item for a voice agent.

• Action
  Add phone number

  Add a phone number for a user.

• Action
  Add transcription job

  Create a new asynchronous job (e.g. transcription).

• Action
  Add TTS voice

  Create a new text-to-speech voice.

• Action
  Add voice agent

  Create a new AI voice agent.

• Action
  Assign phone number

  Assign a phone number to a voice agent.

• Action
  Delete knowledge base item

  Delete a knowledge base item by ID.

• Action
  Delete phone number

  Delete a phone number.

• Action
  Delete TTS voice

  Delete a text-to-speech voice by ID.

• Action
  Get campaign

  Get a campaign by ID.

• Action
  Get conversation

  Get a call conversation record by ID.

• Action
  Get job

  Get a single job's details by ID.

• Action
  Get voice agent

  Retrieve a specific voice agent by ID.

• Action
  Initiate voice agent call

  Initiate an outbound call with a voice agent via Twilio.

• Action
  List jobs

  List jobs.

• Action
  List knowledge base items

  Return a list of knowledge base items.

• Action
  List phone numbers

  Return a list of phone numbers for a user.

• Action
  List TTS voices

  Retrieve the list of available TTS voices.

• Action
  List voice agents

  Retrieve a list of the account's voice agents.

• Action
  Transcribe audio

  Generate a speech-to-text transcription from audio (not streamed).

• Action
  Update voice agent

  Update an existing voice agent's configuration.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.