Connect Jitbit Helpdesk to GMass

Both apps 33Jitbit Helpdesk 20GMass 13

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add campaign draft

  Creates a Gmail draft for a GMass campaign that can be sent later with Send campaign.

• Action
  Add list

  Creates a new GMass email list from a Google Sheet and returns the list address to use when sending campaigns.

• Action
  Add Unsubscribe

  Adds an email address to your GMass account-wide unsubscribe list so no future campaigns are sent to it.

• Action
  Add unsubscribed domain

  Adds a domain to your GMass account-wide unsubscribe list, so no further emails are sent to any address at that domain.

• Action
  Delete unsubscribe

  Removes an email address from your GMass account-wide unsubscribe list, so that campaigns can send to it again.

• Action
  Get account

  Returns the information for your connected GMass account.

• Action
  Get campaign

  Returns a single GMass campaign with its status, subject, lists, auto follow-ups and aggregate statistics (opens, clicks, replies, bounces).

• Action
  List campaign recipients

  Returns the recipients of a GMass campaign, with each recipient's email address, send time, sender and Gmail response.

• Action
  List campaigns

  Returns all of your GMass campaigns along with their aggregate statistics such as opens, clicks, replies and bounces.

• Action
  List lists

  Returns the email lists in your GMass account, optionally narrowed by search text.

• Action
  Remove Email Address From Campaign

  Suppresses an email address for one GMass campaign so it no longer receives that campaign's emails.

• Action
  Send a Transactional Email

  Sends a single transactional email to one recipient through your connected Gmail or Google Workspace account.

• Action
  Send campaign

  Sends (or schedules) a GMass campaign from an existing campaign draft, with tracking, scheduling and follow-up options.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.