Connect Jitbit Helpdesk to Fax.Plus

Both apps 33Jitbit Helpdesk 20Fax.Plus 13

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add contact

  Creates a new contact in your Fax.Plus address book with a name and fax number, plus optional email, phone numbers, notes and groups.

• Action
  Delete contact

  Deletes a contact from your Fax.Plus address book.

• Action
  Delete fax

  Deletes a received or sent fax record from a Fax.Plus account by its ID.

• Action
  Delete outbox fax

  Deletes an outgoing fax that is still scheduled for sending from the Fax.Plus outbox.

• Action
  Get account

  Returns the profile, status and notification and fax settings of your Fax.Plus account or of a member of your corporate account.

• Action
  Get outbox fax

  Returns the details of a fax currently waiting to be sent from the outbox, including its status, recipients, files and send settings.

• Action
  List contacts

  Returns the contacts in your Fax.Plus account, optionally filtered by name, fax number, group or note, or looked up by specific contact IDs.

• Action
  List faxes

  Returns the fax records in your inbox, sent or spam folder, or a corporate member's, optionally filtered by date, status, number, read state and page count.

• Action
  List numbers

  Returns the fax numbers purchased by or assigned to an account, with each number's status, owner, assignees and notification settings.

• Action
  List outbox faxes

  Returns the faxes in an account's outbox that have not been sent yet.

• Action
  Send a Fax

  Sends a fax to one or more numbers, from a document link, previously uploaded files, or an existing fax, and returns the ID of the fax created for each recipient.

• Action
  Update contact

  Updates an existing contact in your Fax.Plus address book and returns the updated contact. Fields left blank keep their current values.

• Action
  Update fax

  Updates a received or sent fax record's comment or shared note, or marks it as read or unread.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.