Connect Jitbit Helpdesk to Docusnap365

Both apps 27Jitbit Helpdesk 20Docusnap365 7

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add several assets

  Creates or updates up to 100 Docusnap365 assets in one call; assets already known by their identity are updated.

• Action
  Create Inventory

  Creates an asset in the Docusnap365 inventory, or updates it if Docusnap365 already knows it by its identity.

• Action
  Find assets by criteria

  Returns the Docusnap365 assets that match the filter criteria you give, with optional field selection, sorting and extra details.

• Action
  Get Account Details

  Returns the details of one account asset in Docusnap365, including its core, type, ITAM and ISMS data.

• Action
  Get Accounts

  Returns the user accounts documented in Docusnap365, including Active Directory, Entra ID and manually created users.

• Action
  Get Hardware

  Returns the hardware and other active assets in your Docusnap365 inventory, optionally narrowed by search terms.

• Action
  Get Systems

  Returns the systems and other assets in your Docusnap365 inventory, optionally narrowed by a search expression, up to 50 per page.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.