Connect Jitbit Helpdesk to Commonsku

Both apps 42Jitbit Helpdesk 20Commonsku 22

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add client

  Creates a new client in commonsku.

• Action
  Add client address

  Creates a new address in a client's address book and returns the created address.

• Action
  Add client contact

  Creates a contact for a commonsku client and returns the new contact.

• Action
  Add project

  Creates a new project for an existing client in commonsku.

• Action
  Add tag

  Creates a tag in your commonsku company, or returns the existing tag if one with the same label already exists.

• Action
  Delete client

  Deletes a client from commonsku by ID, along with all of its contacts and addresses, and returns the deleted client.

• Action
  Find products by keyword

  Returns the products whose name, supplier code or tag match a keyword, optionally narrowed by supplier, division, tag, owner or net price.

• Action
  Get client

  Returns the details of a single Commonsku client, including its terms, industry, status and tags. An error occurs if the client is not found.

• Action
  Get invoice

  Returns a single invoice, including its customer, billing and shipping details, line items and totals. An error occurs if the invoice is not found.

• Action
  Get product

  Returns the full details of a single product by its ID, including its colors, sizes, imprints, images, SKUs, costs and prices. An error occurs if the product is not found.

• Action
  Get project

  Returns the details of a single commonsku project by its ID.

• Action
  List client contacts

  Returns the contacts associated with a commonsku client, including names, email, department and phone numbers.

• Action
  List clients

  Returns the clients in your commonsku account, optionally filtered by customer number, client name, credit hold status or last-updated date.

• Action
  List invoices

  Returns invoices in your commonsku account, optionally filtered by status, customer, numbers or dates.

• Action
  List products

  Returns products in your commonsku account, optionally filtered by keyword, supplier, division, tag or price, or by a special mode such as popular or recently used products.

• Action
  List projects

  Returns the projects in your commonsku account, optionally filtered by client, dates or project number.

• Action
  List purchase orders

  Returns the purchase orders in your commonsku account, optionally filtered by status, client, order numbers, dates or tracking number.

• Action
  List sales orders

  Returns the sales orders in your commonsku account, optionally filtered by status, client, numbers and date ranges.

• Action
  List tags

  Returns the tags defined in your commonsku company, optionally limited to one record, one record type, or a label search.

• Action
  Update client

  Updates an existing commonsku client's name, payment terms, industry, rep, website, status, credit hold and tags.

• Action
  Update contact

  Updates an existing client contact's name, email or department in commonsku.

• Action
  Update product

  Updates an existing product in commonsku. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.