Connect Jitbit Helpdesk to Catalog Machine

Both apps 27Jitbit Helpdesk 20Catalog Machine 7

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Delete product

  Deletes a product from your Catalog Machine account by its product code.

• Action
  Get product

  Returns a single product by its code, including all product fields, variants and collections.

• Action
  Get Product Import Status

  Returns the current status and any errors of the most recent product import job (CSV import or Shopify sync).

• Action
  Import Product CSV

  Imports products into Catalog Machine from a CSV file at a public URL and returns the import job id. Products with formatting errors are skipped.

• Action
  List categories

  Returns all product categories in your Catalog Machine account, including the fields each category defines.

• Action
  Save Product

  Updates an existing product in Catalog Machine by its product code, changing only the fields you fill in.

• Action
  Sync Shopify Products

  Re-imports products that already exist in Catalog Machine from the connected Shopify store, updating their prices, images, variants and other fields. Returns the id of the import job.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.