Connect Jitbit Helpdesk to BulkGate

Both apps 28Jitbit Helpdesk 20BulkGate 8

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Address Book - Add a Contact

  Adds a contact to your BulkGate address book, optionally placing it in existing groups or a new group.

• Action
  Address Book - Edit a Contact

  Updates an existing contact in your BulkGate address book, found by its phone number. Fields left blank are not changed.

• Action
  Address Book - Get a Contact

  Returns a contact from your BulkGate address book, looked up by phone number.

• Action
  Address Book - Remove a Contact

  Removes a contact from a BulkGate address book by phone number.

• Action
  Check Credit Balance

  Returns the remaining credit, currency and free message count for your BulkGate wallet.

• Action
  Url Shortener - Edit Shortened Url

  Points an existing BulkGate short link at a new destination address. The short link stays the same, so messages already sent keep working.

• Action
  Url Shortener - Remove a Shortened Url

  Removes a short link from your BulkGate account. The link stops redirecting, including in messages already sent.

• Action
  Url Shortener - Shorten an Url

  Creates a short link for a web address that you can use in message text. Links are valid for 30 days.

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