Connect Jitbit Helpdesk to Arcgis

Both apps 31Jitbit Helpdesk 20Arcgis 11

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

• Action
  Add comment

  Adds a comment, or a reply to an existing comment, on an ArcGIS item. The item owner is notified by email.

• Action
  Add folder

  Creates a folder in a user's ArcGIS content space for organizing items.

• Action
  Add group

  Creates a new group in your ArcGIS organization, owned by the connected user.

• Action
  Add item

  Adds a new item (by URL, JSON text content, or a downloadable data URL) to a user's ArcGIS content.

• Action
  Delete item

  Deletes an item from an ArcGIS user's content. In ArcGIS Online the item goes to the recycle bin unless permanent delete is chosen.

• Action
  Find items

  Searches the portal for content items you can access, by keyword, bounding box, filters or categories, and returns the matching items.

• Action
  Get item

  Returns the details of an ArcGIS item, such as its title, type, owner, tags and sharing level.

• Action
  Get user

  Returns an ArcGIS user's profile details, including email, role and the groups they belong to.

• Action
  List folders

  Returns the folders in an ArcGIS user's content space.

• Action
  Share item

  Shares an ArcGIS item you own with the public, your organization, and/or specific groups.

• Action
  Update item

  Updates an existing ArcGIS item's information, such as its title, description, tags, URL or JSON content. Fields left blank are not changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.