Connect Jira Software Cloud and Trengo

Both apps 38Jira Software Cloud 20Trengo 18

• Trigger
  Issue Status Changed

  Triggered when an issue's status changes

• Trigger
  New Issue

  Triggered when a new issue is created in Jira.

• Trigger
  New Issue (Via JQL)

  Triggered when a new issue matching your JQL query is created.

• Trigger
  Updated Issue

  Triggered when an issue is created or updated.

• Action
  Add Attachment to Issue

  Uploads a file (fetched from a URL) and attaches it to a Jira issue.

• Action
  Add Comment to Issue

  Adds a new comment to an issue.

• Action
  Add Watcher to Issue

  Adds a user as a watcher of a Jira issue.

• Action
  Add Work Log to Issue

  Logs time spent on a Jira issue as a new work log entry. Time tracking must be enabled on the Jira site.

• Action
  Create Issue

  Creates a new issue.

• Action
  Delete Form

  Deletes a form from a Jira issue.

• Action
  Find Issue

  Returns the issues in a project whose summary matches the specified text, newest first.

• Action
  Find Issue by Key

  Finds a Jira issue by its key (for example PROJ-123) or ID and returns its details, including custom field values.

• Action
  Find Issues by Filter

  Returns the issues matched by a saved Jira filter.

• Action
  Find Issues (Via JQL)

  Returns the Jira issues that match a JQL query.

• Action
  Find Project

  Returns up to 50 Jira projects whose key or name contains the search text.

• Action
  Find User

  Returns active Jira users whose display name or email address matches the search text, or whose account ID or user property matches.

• Action
  Get Attachment Content

  Downloads the file content of a Jira issue attachment.

• Action
  Link Issues

  Links two Jira issues with a link type such as Blocks, Duplicate or Relates, optionally adding a comment to the outward issue.

• Action
  List Issue Forms

  Returns the forms attached to a Jira issue.

• Action
  Update Issue

  Updates an existing issue.

• Trigger
  New Internal Note

  Fires when an internal note is added to a Trengo ticket.

• Trigger
  New Outbound Message

  Triggers when an outbound message is created.

• Trigger
  Ticket Label Added

  Triggers when a label is added to a conversation.

• Action
  Add internal note to ticket

  Adds an internal note (visible only to agents) to a Trengo ticket.

• Action
  Add ticket

  Create a new support ticket.

• Action
  Add ticket label

  Attaches an existing label to a Trengo ticket.

• Action
  Create a Contact

  Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate.

• Action
  Create webhook

  Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation.

• Action
  Delete contact

  Delete a contact by id.

• Action
  Delete ticket

  Delete a ticket by id.

• Action
  Find a Contact

  Returns the Trengo contacts that match the search term.

• Action
  Get contact

  Retrieve a single Trengo contact by its id.

• Action
  Get webhook

  Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found.

• Action
  List contacts

  List all contacts.

• Action
  List labels

  Lists the ticket labels defined in the Trengo account (first page).

• Action
  List tickets

  Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time.

• Action
  Send a Message

  Sends a reply message on an existing Trengo ticket, over the ticket's own channel.

• Action
  Update contact

  Update an existing contact by id.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.