Integration
Connect Jira Software Cloud and ServiceNow
When Issue Status Changed fires in Jira Software Cloud, your agent runs Add File Attachment to Record in ServiceNow, or New Attachment Added in ServiceNow to Add Attachment to Issue in Jira Software Cloud. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Jira Software Cloud and ServiceNow to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Jira Software Cloud and ServiceNow can do together
From Jira Software Cloud to ServiceNow
When Issue Status Changed in Jira Software Cloud
then Add File Attachment to Record in ServiceNow
From ServiceNow to Jira Software Cloud
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Jira Software Cloud and ServiceNow
Triggers and actions 11 triggers · 24 actions
- Issue Status Changed
Triggered when an issue's status changes
- New Issue
Triggered when a new issue is created in Jira.
- New Issue (Via JQL)
Triggered when a new issue matching your JQL query is created.
- Updated Issue
Triggered when an issue is created or updated.
- Add Attachment to Issue
Uploads a file (fetched from a URL) and attaches it to a Jira issue.
- Add Comment to Issue
Adds a new comment to an issue.
- Add or Edit Form on Issue
Adds a form from a template to a Jira issue, or edits a form already on the issue, and optionally saves answers to it. Returns the resulting form.
- Add Watcher to Issue
Adds a user as a watcher of a Jira issue.
- Add Work Log to Issue
Logs time spent on a Jira issue as a new work log entry. Time tracking must be enabled on the Jira site.
- Create Issue
Creates a new issue.
- Delete Form
Deletes a form from a Jira issue.
- Find Issue
Returns the issues in a project whose summary matches the specified text, newest first.
- Find Issue by Key
Finds a Jira issue by its key (for example PROJ-123) or ID and returns its details, including custom field values.
- Find Issues by Filter
Returns the issues matched by a saved Jira filter.
- Find Issues (Via JQL)
Returns the Jira issues that match a JQL query.
- Find Project
Returns up to 50 Jira projects whose key or name contains the search text.
- Find User
Returns active Jira users whose display name or email address matches the search text, or whose account ID or user property matches.
- Get Attachment Content
Downloads the file content of a Jira issue attachment.
- Link Issues
Links two Jira issues with a link type such as Blocks, Duplicate or Relates, optionally adding a comment to the outward issue.
- List Issue Forms
Returns the forms attached to a Jira issue.
- Update Issue
Updates an existing issue.
- New Attachment Added
Triggered when a new attachment is added.
- New Comment Added
Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.
- New Record
Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.
- New Work Note Added
Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.
- New Work Notes (Cisco)
Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.
- Two-way sync new and updated incidents (Cisco)
A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.
- Two-way sync new and updated tables
A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.
- Add Comment to Incident
Adds a customer-visible comment to an incident (by sys_id) via the incident table.
- Add File Attachment to Record
Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.
- Add Work Note to Incident
Adds an internal work note to an incident (by sys_id) via the incident table.
- Create Record
Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.
- Delete Record
Deletes a record by sys_id from the specified ServiceNow table.
- List Records
Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.
- Update Record
Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Jira Software Cloud and ServiceNow, answered
What can start an automation from Jira Software Cloud?
Any of Jira Software Cloud's 4 triggers in the catalog, including Issue Status Changed, New Issue, New Issue (Via JQL) and Updated Issue. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ServiceNow when something happens in Jira Software Cloud?
Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ServiceNow to Jira Software Cloud?
Yes. When something happens in ServiceNow, your agent can act in Jira Software Cloud too. This page covers both directions: ServiceNow's triggers and Jira Software Cloud's actions are listed here as well.
Do I have to build a connector for Jira Software Cloud or ServiceNow?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Jira Software Cloud and ServiceNow without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.