Connect Jira Service Management and Valuecase

Both apps 30Jira Service Management 13Valuecase 17

• Trigger
  New Request

  Triggers when a new customer request is raised in Jira Service Management.

• Trigger
  Updated Request

  Triggers when a customer request in Jira Service Management is created or changed (status, fields or other details).

• Action
  Add comment

  Adds a public or internal comment to a Jira Service Management customer request.

• Action
  Add organization

  Adds an existing organization to a service desk so its members can raise requests there. Does nothing if the organization is already on the service desk.

• Action
  Add participants to request

  Adds one or more users as participants on a Jira Service Management customer request and returns the request's participants.

• Action
  Create Request

  Creates a customer request in a Jira Service Management service desk, using the chosen request type and its field values.

• Action
  Get request

  Returns a customer request by its ID or key, including its summary, status, reporter and field values.

• Action
  List comments

  Returns the comments on a Jira Service Management customer request, optionally filtered to public or internal comments.

• Action
  List customers

  Returns the customers of a service desk, optionally filtered by name or email.

• Action
  List requests

  Returns the customer requests visible to the connected user, optionally filtered by service desk, request type, status, ownership or a summary search.

• Action
  List request types

  Returns the customer request types available in a Jira Service Management service desk, optionally filtered by group or search text.

• Action
  List service desk organizations

  Returns the customer organizations associated with a service desk.

• Action
  List service desks

  Returns all the service desks in your Jira Service Management site that you have access to, with each desk's id, project key and name.

• Trigger
  New Form Completed

  Triggers when a form in a Space is completed.

• Trigger
  New Space Created

  Triggers when a new Space is created.

• Action
  Add External ID to Space

  Links a Space to a record in another system by attaching an external ID.

• Action
  Archive Space

  Archives a Space, or restores an archived Space to active.

• Action
  Create or Update Form Submission

  Answers a question on a form, saving it as a draft or completing the submission.

• Action
  Create Space

  Creates a new Space from a template, personalized for a customer company and contact.

• Action
  Delete Space

  Deletes a Space.

• Action
  Get Space by Slug

  Finds a Space by its URL slug.

• Action
  List Form Submissions

  Returns the submissions of a form.

• Action
  List Spaces

  Returns Spaces, optionally filtered by company/Space name and active or archived state.

• Action
  Remove External ID from Space

  Removes an external record ID link from a Space.

• Action
  Return All Custom Properties of Space

  Returns all custom properties set on a Space.

• Action
  Return All Forms for Space

  Returns all forms in a Space, completed or not.

• Action
  Return External IDs by Space ID

  Returns the external record IDs linked to a Space.

• Action
  Return Spaces by External ID

  Returns Spaces linked to a record in another system by its external ID.

• Action
  Update Space

  Changes a Space's owner and whether participants may share it or download files.

• Action
  Update Space Custom Property

  Sets the value of a custom property on a Space.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.