Connect Jira Service Management and Shape

Both apps 24Jira Service Management 13Shape 11

• Trigger
  New Request

  Triggers when a new customer request is raised in Jira Service Management.

• Trigger
  Updated Request

  Triggers when a customer request in Jira Service Management is created or changed (status, fields or other details).

• Action
  Add comment

  Adds a public or internal comment to a Jira Service Management customer request.

• Action
  Add organization

  Adds an existing organization to a service desk so its members can raise requests there. Does nothing if the organization is already on the service desk.

• Action
  Add participants to request

  Adds one or more users as participants on a Jira Service Management customer request and returns the request's participants.

• Action
  Create Request

  Creates a customer request in a Jira Service Management service desk, using the chosen request type and its field values.

• Action
  Get request

  Returns a customer request by its ID or key, including its summary, status, reporter and field values.

• Action
  List comments

  Returns the comments on a Jira Service Management customer request, optionally filtered to public or internal comments.

• Action
  List customers

  Returns the customers of a service desk, optionally filtered by name or email.

• Action
  List requests

  Returns the customer requests visible to the connected user, optionally filtered by service desk, request type, status, ownership or a summary search.

• Action
  List request types

  Returns the customer request types available in a Jira Service Management service desk, optionally filtered by group or search text.

• Action
  List service desk organizations

  Returns the customer organizations associated with a service desk.

• Action
  List service desks

  Returns all the service desks in your Jira Service Management site that you have access to, with each desk's id, project key and name.

• Trigger
  New Record

  Triggers when a new record is created in Shape.

• Action
  Create Record

  Creates a new record (lead) in Shape with a name, email and optional contact details.

• Action
  Find Record

  Finds Shape records by record ID, email, phone or loan number; every field sent must match.

• Action
  Get Prioritized View Count

  Returns how many records are currently in a prioritized view, optionally as one user sees it.

• Action
  Get Record Status

  Returns the current status of a Shape record.

• Action
  Get User Talk Time

  Returns a Shape user's total talk time and number of calls, optionally for a date range.

• Action
  List Record Documents

  Lists the documents attached to a Shape record, each with a temporary download link.

• Action
  List Record Types

  Returns the system's record types, for use as the record type on Create Record.

• Action
  List Statuses

  Returns the system's status groups and the statuses in each.

• Action
  List Users

  Returns the system's users, including their Marketing Profile fields.

• Action
  Update Record

  Updates fields on an existing Shape record, identified by record ID or loan number. Send {delete} to clear a field.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.