Connect Jira Service Management and Sendcloud

Both apps 33Jira Service Management 13Sendcloud 20

• Trigger
  New Request

  Triggers when a new customer request is raised in Jira Service Management.

• Trigger
  Updated Request

  Triggers when a customer request in Jira Service Management is created or changed (status, fields or other details).

• Action
  Add comment

  Adds a public or internal comment to a Jira Service Management customer request.

• Action
  Add organization

  Adds an existing organization to a service desk so its members can raise requests there. Does nothing if the organization is already on the service desk.

• Action
  Add participants to request

  Adds one or more users as participants on a Jira Service Management customer request and returns the request's participants.

• Action
  Create Request

  Creates a customer request in a Jira Service Management service desk, using the chosen request type and its field values.

• Action
  Get request

  Returns a customer request by its ID or key, including its summary, status, reporter and field values.

• Action
  List comments

  Returns the comments on a Jira Service Management customer request, optionally filtered to public or internal comments.

• Action
  List customers

  Returns the customers of a service desk, optionally filtered by name or email.

• Action
  List requests

  Returns the customer requests visible to the connected user, optionally filtered by service desk, request type, status, ownership or a summary search.

• Action
  List request types

  Returns the customer request types available in a Jira Service Management service desk, optionally filtered by group or search text.

• Action
  List service desk organizations

  Returns the customer organizations associated with a service desk.

• Action
  List service desks

  Returns all the service desks in your Jira Service Management site that you have access to, with each desk's id, project key and name.

• Trigger
  New Order

  Triggers when a new order is imported into Sendcloud.

• Trigger
  New Shipment

  Triggers when a new shipment is created in Sendcloud.

• Action
  Add order

  Creates an order in a Sendcloud API integration, or updates it when an order with the same order ID already exists in that integration.

• Action
  Add shipment

  Creates a shipment and announces it to the carrier, returning the shipment with its parcels, tracking numbers and label.

• Action
  Cancel Return

  Requests cancellation of a return.

• Action
  Cancel Shipment

  Cancels a shipment so its labels are no longer used.

• Action
  Delete Order

  Deletes an order from Sendcloud.

• Action
  Get Brand

  Returns one brand from your Sendcloud account by its ID.

• Action
  Get Order

  Returns one Sendcloud order by its ID.

• Action
  Get Parcel Tracking

  Returns tracking details and events for a parcel by tracking number.

• Action
  Get Return

  Returns one return by its ID.

• Action
  Get Sender Address

  Returns one sender address by its ID.

• Action
  Get Shipment

  Returns one shipment and its parcels by shipment ID.

• Action
  List Brands

  Returns the brands configured in your Sendcloud account.

• Action
  List Orders

  Returns orders imported into Sendcloud, optionally filtered by order number or status.

• Action
  List Parcel Statuses

  Returns every parcel status Sendcloud uses.

• Action
  List Returns

  Returns the returns created within a date range.

• Action
  List Sender Addresses

  Returns the sender addresses configured in your Sendcloud account.

• Action
  List Shipments

  Returns shipments, optionally filtered by order number or tracking number.

• Action
  Update order

  Partially updates an existing Sendcloud order, such as its status, tags, items, addresses or payment details. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.