Integration

Connect Invoco and Zendesk

When New Call Completed fires in Invoco, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Send SMS in Invoco. Describe the whole flow and it is built, tested on every scenario and kept running.

Invoco5 triggers Invoco8 actions Zendesk3 triggers Zendesk18 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want Invoco and Zendesk to do together?

Ask the assistant

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client

Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide

Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide

Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide

Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide

Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide

Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide

Example flows

What Invoco and Zendesk can do together

From Invoco to Zendesk

When New Call Completed in Invocothen Add Comment to Ticket in Zendesk
When New Inbound Call Completed in Invocothen Create Ticket in Zendesk

From Zendesk to Invoco

When New Messaging Conversation in Zendeskthen Send SMS in Invoco
When New Ticket in Zendeskthen Get call recording in Invoco

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with Invoco and Zendesk

Triggers and actions 8 triggers · 26 actions

Trigger
New Call Completed
Triggers when a call (inbound or outbound) on your Invoco numbers completes and appears in your call history.
Trigger
New Inbound Call Completed
Triggers when an inbound call on your Invoco numbers has finished. Returns the call's ID, start time, caller, called number, duration and cost.
Trigger
New inbound SMS
Triggers when a new text message is received on one of your Invoco numbers.
Trigger
New Outbound Call Completed
Triggers when an outbound call on your Invoco account has finished.
Trigger
New outbound SMS
Triggers when an SMS is sent from one of your Invoco numbers.
Action
Get call recording
Downloads the mp3 recording of a call. An error occurs if no recording exists for the call.
Action
Get call transcript
Returns the transcript and AI analysis (score, call type, summary, speakers) of a completed call.
Action
Get SMS
Returns a single SMS message by its id, including direction, sender, recipient, text, fragment count and cost.
Action
List billing history
Returns the billing history (payments) for your Invoco account.
Action
List call history
Returns your Invoco telephone call history, optionally limited to a date range, including caller, called number, duration, cost and direction for each call.
Action
List numbers
Returns all of your Invoco telephone numbers, with each number's description and where it currently redirects.
Action
List SMS history
Returns the text messages sent and received on your Invoco account, newest first, optionally narrowed by date range, direction or phone number.
Action
Send SMS
Sends a text message from one of your Invoco numbers.
Trigger
New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
Trigger
New Ticket
Polling trigger that fires when a new ticket is created.
Trigger
New User
Polling trigger that fires when a new user is created.
Action
Add Comment to Ticket
Adds a public or private comment to an existing ticket.
Action
Create Organization
Creates a new organization.
Action
Create Ticket
Creates a new ticket in Zendesk.
Action
Create User
Creates a new user (end-user or agent).
Action
Delete Ticket
Deletes a ticket by ID.
Action
Delete User
Soft-deletes a user by ID.
Action
Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
Action
Get Organization
Retrieves a single organization by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
Get User
Retrieves a single user by ID.
Action
List Organizations
Lists organizations in the account.
Action
List Ticket Comments
Lists all comments on a ticket.
Action
List Tickets
Lists tickets in the account.
Action
Search
Runs a Zendesk search query across tickets, users, and organizations.
Action
Search Users
Searches users by query (name, email, etc.).
Action
Update Organization
Updates an existing organization by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Update User
Updates an existing user by ID.

Each app on its own

Reviews

What our customers say

More into Zendesk

Questions

Invoco and Zendesk, answered

What can start an automation from Invoco?

Any of Invoco's 5 triggers in the catalog, including New Call Completed, New Inbound Call Completed, New inbound SMS and New Outbound Call Completed. Describe the moment in plain language and your agent picks the right one.

What can your agent do in Zendesk when something happens in Invoco?

Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.

Can it also run from Zendesk to Invoco?

Yes. When something happens in Zendesk, your agent can act in Invoco too. This page covers both directions: Zendesk's triggers and Invoco's actions are listed here as well.

Do I have to build a connector for Invoco or Zendesk?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

Can my AI client use Invoco and Zendesk without building an automation?

Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.

Connect Invoco and Zendesk

What do you want Invoco and Zendesk to do together?

What Invoco and Zendesk can do together

From Invoco to Zendesk

From Zendesk to Invoco

Triggers and actions 8 triggers · 26 actions

Each app on its own

What our customers say

More from Invoco

More into Zendesk

Invoco and Zendesk, answered

What can start an automation from Invoco?

What can your agent do in Zendesk when something happens in Invoco?

Can it also run from Zendesk to Invoco?

Do I have to build a connector for Invoco or Zendesk?

Can my AI client use Invoco and Zendesk without building an automation?

What happens when something fails?

Is there a free plan?