Integration
Connect InvGate Service Desk and SysAid
When New Reply fires in InvGate Service Desk, your agent runs Add Service Record Note in SysAid, or New Service Record in SysAid to Find User by Email in InvGate Service Desk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want InvGate Service Desk and SysAid to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What InvGate Service Desk and SysAid can do together
From InvGate Service Desk to SysAid
When New Reply in InvGate Service Desk
then Add Service Record Note in SysAid
From SysAid to InvGate Service Desk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with InvGate Service Desk and SysAid
Triggers and actions 4 triggers · 28 actions
- New Reply
Triggers when a new reply is added to a given request.
- New Request
Triggers when a new request is created.
- Add Comment to Request
Adds a reply to a request.
- Create Request
Creates a new request (ticket) in InvGate Service Management.
- Create User
Creates a new user.
- Find User by Email
Finds a user by email address or username.
- Get Request
Returns one request (ticket) by its ID.
- Get User
Returns one user by ID.
- List Categories
Lists request categories, optionally filtered by search text.
- List Help Desks
Lists the active help desks.
- List Priorities
Lists the request priorities.
- List Request Comments
Returns the replies on a request.
- Update Request
Changes a request's title, description, priority, category or type.
- Update User
Updates a user's details.
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
InvGate Service Desk and SysAid, answered
What can start an automation from InvGate Service Desk?
Any of InvGate Service Desk's 2 triggers in the catalog, including New Reply and New Request. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SysAid when something happens in InvGate Service Desk?
Any of SysAid's 16 actions, including Create Company, Create End User, Create Service Record and Update Service Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SysAid to InvGate Service Desk?
Yes. When something happens in SysAid, your agent can act in InvGate Service Desk too. This page covers both directions: SysAid's triggers and InvGate Service Desk's actions are listed here as well.
Do I have to build a connector for InvGate Service Desk or SysAid?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use InvGate Service Desk and SysAid without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.